Helpdesk Analyst-ITIL

NTT
Noida
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Teamwork","Communication","Troubleshooting","Independent work"]

Provide IT Service Desk support to end users by guiding them on IT devices, applications, and processes. Log, update, and escalate support issues, and support end-user IT onboarding. Partner with internal IT teams on testing, integration, and maintenance while identifying and implementing process and technology improvements. Work within a global team across 24/7 rotational shifts and week offs, with work-from-office attendance required in Noida.

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FursaFursa
NTT
NTT
6 days ago

Helpdesk Analyst-ITIL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide IT Service Desk support to end users by guiding them on IT devices, applications, and processes. Log, update, and escalate support issues, and support end-user IT onboarding. Partner with internal IT teams on testing, integration, and maintenance while identifying and implementing process and technology improvements. Work within a global team across 24/7 rotational shifts and week offs, with work-from-office attendance required in Noida.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide IT Service Desk support, guidance, and training to end users for IT devices, applications, and processes.
  • •Record, update, and escalate support issues promptly to the next level.
  • •Support IT onboarding activities for end users.
  • •Collaborate with internal IT teams on system testing, integration, and maintenance.
  • •Identify, suggest, evaluate, and implement process and technology improvements; learn additional IT business areas.

Key Requirements

  • •Excellent English and Spanish written and verbal communication skills.
  • •Exceptional customer service skills and ability to work well with customers and stakeholders.
  • •Strong troubleshooting skills, including bug finding and resolution.
  • •Ability to work independently within a diverse global team.
  • •IT software and hardware troubleshooting knowledge (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment).
Skills:Customer serviceTeamworkCommunicationTroubleshootingIndependent work
Languages:EnglishSpanish
Tech Stack:ITILWin 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn