Lucid Motors

2 weeks ago

Service Advisor - Dallas, TX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide an exceptional customer experience in the service process for Lucid vehicle owners. Greet service clients, consult with technicians, document customer concerns, and communicate service options with accurate time and cost estimates. Manage check-in/out, transport damage documentation, loaner coordination, warranty follow-up, and invoice/signature collection via DocuSign, while upholding CSI and quality standards as the final QC step before delivery.

Location: Dallas

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Ensure clients are informed throughout the service experience from initial contact to vehicle handover.
•Conduct inspections and check-in processes, identifying and reporting damage or visible wear.
•Check in new vehicles and document transport damage on PDI vehicles, ensuring accurate Bill of Lading (BOL) documentation.
•Manage loaner agreements and coordinate rental vehicle requests, including arranging Lyft rides when needed.
•Uphold CSI and quality standards by reviewing work orders, correcting issues, handling warranty claim rejections, and collecting signatures/payments via DocuSign before vehicle return.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeavePaid Holidays401kEquityAnnual Incentive

Key Requirements

•2–5 years of automotive experience with training as a Service Advisor or Front of House customer-facing role.
•Excellent interpersonal skills with a compassionate and patient demeanor.
•Ability to articulate and document details, problem-solve, and think creatively to support a smooth workflow.
•Proficiency with computer applications such as Microsoft Office and willingness to learn proprietary DMS software.
•Valid driver’s license with no suspensions within the past year, and willingness to complete Lucid-provided CPR training post-hire.

Experience:2-5 yearsAutomotive

Skills:Interpersonal skillsCompassionPatienceProblem-solvingDocumentation

Licenses:Driver’s license

Certifications:CPR

Languages:English

Tech Stack:Microsoft OfficeDMSDocuSignBill of LadingPDILyft

Company Brief

Lucid Motors

Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.

Industry: Electric Vehicles

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newark, California, United States

Founded: 2007

Website LinkedIn

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Lucid Motors

2 weeks ago

Service Advisor - Dallas, TX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Dallas

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Ensure clients are informed throughout the service experience from initial contact to vehicle handover.
•Conduct inspections and check-in processes, identifying and reporting damage or visible wear.
•Check in new vehicles and document transport damage on PDI vehicles, ensuring accurate Bill of Lading (BOL) documentation.
•Manage loaner agreements and coordinate rental vehicle requests, including arranging Lyft rides when needed.
•Uphold CSI and quality standards by reviewing work orders, correcting issues, handling warranty claim rejections, and collecting signatures/payments via DocuSign before vehicle return.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeavePaid Holidays401kEquityAnnual Incentive

Key Requirements

•2–5 years of automotive experience with training as a Service Advisor or Front of House customer-facing role.
•Excellent interpersonal skills with a compassionate and patient demeanor.
•Ability to articulate and document details, problem-solve, and think creatively to support a smooth workflow.
•Proficiency with computer applications such as Microsoft Office and willingness to learn proprietary DMS software.
•Valid driver’s license with no suspensions within the past year, and willingness to complete Lucid-provided CPR training post-hire.

Experience:2-5 yearsAutomotive

Skills:Interpersonal skillsCompassionPatienceProblem-solvingDocumentation

Licenses:Driver’s license

Certifications:CPR

Languages:English

Tech Stack:Microsoft OfficeDMSDocuSignBill of LadingPDILyft

Company Brief

Lucid Motors

Industry: Electric Vehicles

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newark, California, United States

Founded: 2007

Website LinkedIn