Assort Health

4 months ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Senior Customer Success Manager responsible for owning customer relationships, driving adoption and outcomes, turning customer feedback into product action, and building scalable processes to support rapid company growth in healthcare technology.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own customer relationships — serve as the primary point of contact for clinic operators and partners, ensuring they get exceptional value from Assort.
•Drive adoption and outcomes — help customers implement best practices, track key metrics, and translate insights into measurable improvements.
•Turn feedback into action — collaborate with Product, Engineering, and Operations to advocate for customer needs and influence our roadmap.
•Build scalable systems — design and refine playbooks, processes, and tools to deliver efficient, consistent, and high-quality support as we grow.
•Be a trusted partner — develop long-term relationships that drive retention, expansion, and customer advocacy.

Pay and Benefits

Salary: USD 150,000 - 220,000 annually

Equity and Bonus:Equity

Perks:Learning BudgetHealth InsurancePaid LeaveCommuter Benefits401kEquity

Key Requirements

•5+ years of experience in Customer Success, Account Management, or Implementation roles.
•A builder’s mindset — you’ve helped stand up new systems, processes, or customer programs from scratch.
•Strong project management and communication skills — you can manage multiple customers, priorities, and stakeholders with clarity and empathy.
•You thrive in fast-moving, ambiguous environments and bring structure to chaos.
•A passion for healthcare innovation and improving patient or provider experiences.

Experience:5+ yearsHealthcare

Skills:CommunicationProject managementEmpathyProblem-solving

Tech Stack:AIEHRPMS

Company Brief

Assort Health

Builds specialty-specific generative AI agents (voice, text, web) that manage patient calls and communications for healthcare providers, automating scheduling, triage, and administrative workflows to reduce hold times and improve access to care.

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 1.0

Website LinkedIn Glassdoor

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Assort Health

4 months ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own customer relationships — serve as the primary point of contact for clinic operators and partners, ensuring they get exceptional value from Assort.
•Drive adoption and outcomes — help customers implement best practices, track key metrics, and translate insights into measurable improvements.
•Turn feedback into action — collaborate with Product, Engineering, and Operations to advocate for customer needs and influence our roadmap.
•Build scalable systems — design and refine playbooks, processes, and tools to deliver efficient, consistent, and high-quality support as we grow.
•Be a trusted partner — develop long-term relationships that drive retention, expansion, and customer advocacy.

Pay and Benefits

Salary: USD 150,000 - 220,000 annually

Equity and Bonus:Equity

Perks:Learning BudgetHealth InsurancePaid LeaveCommuter Benefits401kEquity

Key Requirements

•5+ years of experience in Customer Success, Account Management, or Implementation roles.
•A builder’s mindset — you’ve helped stand up new systems, processes, or customer programs from scratch.
•Strong project management and communication skills — you can manage multiple customers, priorities, and stakeholders with clarity and empathy.
•You thrive in fast-moving, ambiguous environments and bring structure to chaos.
•A passion for healthcare innovation and improving patient or provider experiences.

Experience:5+ yearsHealthcare

Skills:CommunicationProject managementEmpathyProblem-solving

Tech Stack:AIEHRPMS

Company Brief

Assort Health

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2023

Glassdoor: 1.0

Website LinkedIn Glassdoor