Assistant Manager - Client Experience

Tapestry
New York
Workplace: OnsiteFull timeUSD 17 - 27.75Function: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Communication","Attention to detail","Proactivity","Multitasking","Coaching"]

Create a customer-first, high-energy store environment by leading floor supervision, coaching a team, and driving sales and KPI targets. Build client relationships through proactive outreach to improve repeat business and VIP retention, model brand service behaviors, and support recruitment, onboarding, and ongoing training. Oversee opening/closing procedures, POS transactions, inventory and stockroom operations, and support omni-channel initiatives including live-stream shopping and customer data capture.

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Tapestry
Tapestry
2 days ago

Assistant Manager - Client Experience

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Last checked: 1 hour agoStatus: Live

Job Summary

Create a customer-first, high-energy store environment by leading floor supervision, coaching a team, and driving sales and KPI targets. Build client relationships through proactive outreach to improve repeat business and VIP retention, model brand service behaviors, and support recruitment, onboarding, and ongoing training. Oversee opening/closing procedures, POS transactions, inventory and stockroom operations, and support omni-channel initiatives including live-stream shopping and customer data capture.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices.
  • •Build client relationships through proactive outreach; ensure exceptional in-store and after-sales experiences and support VIP retention and repeat business.
  • •Coach the team on goals and performance; support recruitment, onboarding, role modeling, training, and provide feedback to store leadership.
  • •Supervise opening/closing procedures, including cash handling, bank deposits, register operations, and key-holding responsibilities.
  • •Oversee operational excellence and compliance: process POS transactions and inventory functions, maintain an organized stockroom, and support omni-channel and digital initiatives including live-stream shopping and customer data capture.

Pay and Benefits

Salary: USD 17 - 27.75
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium preferred).
  • •Strong written and verbal communication skills; detail-oriented, proactive, able to multitask and prioritize.
  • •Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
  • •Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
  • •Comfort with omni-channel/virtual selling tools and clienteling systems; strong English proficiency.
Experience:2+ yearsRetailLuxury retail
Skills:CommunicationAttention to detailProactivityMultitaskingCoaching
Languages:English
Tech Stack:Microsoft ExcelMicrosoft WordPowerPointOutlookPOSOmni-channelLive-stream shoppingSocial mediaClienteling systemsMicrosoft Office

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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