CX Program Lead (Saint-Ouen, 93, FR, 93400)

Allianz
France
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: mastersSkills: ["Analytical thinking","Communication","Stakeholder management","Structured problem-solving","Strategic mindset"]

Own end-to-end CX and Voice of Customer (VoC) implementation initiatives, from initial scoping through go-live. Define requirements, coordinate across systems and teams, manage ticketing with internal IT and external providers, and perform technical acceptance to keep delivery on time and to standard. Contribute to governance and roadmap planning, partner with Lines of Business to shape demand and feasibility, and run ad hoc analysis (including light scripting) to support evolving VoC architecture.

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Allianz
Allianz
1 day ago

CX Program Lead (Saint-Ouen, 93, FR, 93400)

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Last checked: 12 hours agoStatus: Live

Job Summary

Own end-to-end CX and Voice of Customer (VoC) implementation initiatives, from initial scoping through go-live. Define requirements, coordinate across systems and teams, manage ticketing with internal IT and external providers, and perform technical acceptance to keep delivery on time and to standard. Contribute to governance and roadmap planning, partner with Lines of Business to shape demand and feasibility, and run ad hoc analysis (including light scripting) to support evolving VoC architecture.
Location: France
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Own CX and VoC implementation initiatives end to end—from scoping and documenting requirements through go-live.
  • •Coordinate initiatives across systems and teams, managing scope, dependencies, and timing from scoping to go-live.
  • •Manage tickets with internal IT and external providers and carry out technical acceptance before work goes live.
  • •Contribute to governance and the roadmap by gathering delivery estimates, structuring ticket management processes, and consolidating demand-to-delivery flows.
  • •Partner with Lines of Business and senior stakeholders to collect requirements, assess feasibility, manage expectations, and run ad hoc analysis using light scripting when needed.

Key Requirements

  • •Master's Degree in a relevant field such as Business, Computer Science, Digital Marketing, Product Management, or a related discipline.
  • •Proven experience in CX management or customer service improvement roles, including customer journey design, satisfaction tracking, and experience optimization.
  • •Experience managing customer feedback mechanisms, including VoC programs, and using data to guide CX decisions.
  • •Experience working closely with cross-functional teams (e.g., markets, IT) to implement customer-centric initiatives.
  • •Familiarity with CX tools and platforms for VoC analysis, customer feedback collection, journey mapping, and customer analytics.
Education:Master's
Skills:Analytical thinkingCommunicationStakeholder managementStructured problem-solvingStrategic mindset
Certifications:Agile Product ManagementUX/UI DesignData Analytics
Languages:English
Tech Stack:PowerPointVoCVoC trigger logicABSUnity

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn