Customer Service Advisor

Carvana
Sacramento
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Customer service","Communication","Time management","Organizational skills","Multitasking"]

Serve as the primary point of contact for service customers at Carvana Chrysler, Dodge, Jeep, and Ram dealerships. Greet customers, consult to understand concerns, document issues on Repair Orders, and provide OEM-guided recommendations. Deliver accurate cost and time estimates, keep customers updated throughout repairs, and coordinate with technicians, parts, and the service manager to ensure timely, compliant service.

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FursaFursa
Carvana
Carvana
1 day ago

Customer Service Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the primary point of contact for service customers at Carvana Chrysler, Dodge, Jeep, and Ram dealerships. Greet customers, consult to understand concerns, document issues on Repair Orders, and provide OEM-guided recommendations. Deliver accurate cost and time estimates, keep customers updated throughout repairs, and coordinate with technicians, parts, and the service manager to ensure timely, compliant service.
Location: Sacramento
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet customers in a friendly and professional manner upon arrival
  • •Consult with customers to understand vehicle concerns and document issues on Repair Orders (ROs)
  • •Advise customers on recommended services and maintenance based on OEM guidelines, technician findings, and vehicle history
  • •Provide accurate cost and time estimates and maintain communication on repair status, recommendations, and delays
  • •Coordinate with technicians, parts, and the service manager, ensure warranty/manufacturer processes are followed, and follow up post-service for satisfaction

Pay and Benefits

Perks:Health InsuranceDentalVision401kWellness Stipend

Key Requirements

  • •3+ years of experience in a customer-facing role
  • •Proven experience as a Service Advisor (or ASM/similar) in an automotive dealership or reputable independent shop
  • •Strong knowledge of vehicle systems, especially Chrysler, Dodge, Jeep, and Ram models
  • •Excellent customer service, communication, and time management skills
  • •Proficiency with dealership DMS (Tekion) and scheduling software, plus a valid driver’s license and clean driving record
Experience:3+ yearsAutomotiveDealership
Skills:Customer serviceCommunicationTime managementOrganizational skillsMultitasking
Licenses:Driver's license
Languages:English
Tech Stack:TekionScheduling software

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn