Technical Support Analyst– Workstation Support

Visa
Buenos Aires
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-6 yearsEducation: bachelorsSkills: ["Customer service","Clear communication","Root cause analysis","Problem-solving","Self-motivation"]

Deliver onsite, 2nd-level technical support for Visa end users, focusing on workstation/endpoint platforms (Windows and Mac OS), mobile basics, collaboration and conferencing tech, and Microsoft 365. Diagnose issues to isolate root cause and drive durable fixes, reducing repeat incidents through scripting/automation (PowerShell, Bash, Python) and agentic AI workflows. Maintain incident records in ServiceNow and perform regular conference room AV validation to restore reliable meeting experiences.

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FursaFursa
Visa
Visa
2 days ago

Technical Support Analyst– Workstation Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver onsite, 2nd-level technical support for Visa end users, focusing on workstation/endpoint platforms (Windows and Mac OS), mobile basics, collaboration and conferencing tech, and Microsoft 365. Diagnose issues to isolate root cause and drive durable fixes, reducing repeat incidents through scripting/automation (PowerShell, Bash, Python) and agentic AI workflows. Maintain incident records in ServiceNow and perform regular conference room AV validation to restore reliable meeting experiences.
Location: Buenos Aires
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide exceptional onsite end-user support in person, phone, and chat.
  • •Own 2nd-level escalated workstation, endpoint, and mobile incidents/requests through resolution.
  • •Support Windows OS, Microsoft 365, and Mac OS releases, including peripherals and security tooling.
  • •Perform diagnostics to isolate issues, identify root cause where possible, and drive durable fixes.
  • •Use scripting/automation and agentic AI workflows to eliminate recurring issues; maintain ServiceNow incident records and update KB/runbooks; validate conference room technology sweeps.

Key Requirements

  • •Minimum of 2 years of relevant work experience or a Bachelor’s Degree.
  • •Experience troubleshooting Windows OS, Microsoft 365 suite, and Mac OS (current and prior release), plus iOS and Android basics.
  • •Strong scripting/coding fundamentals (e.g., PowerShell, Bash, or Python) to automate routine support tasks and contribute to automation/agentic AI initiatives.
  • •Intermediate networking connectivity knowledge and troubleshooting.
  • •Familiarity with ITIL concepts and ServiceNow (or similar ITSM tools) is a plus.
Experience:2-6 yearsEnterprise IT supportITSM
Education:Bachelor's
Skills:Customer serviceClear communicationRoot cause analysisProblem-solvingSelf-motivation
Tech Stack:WindowsMac OSMicrosoft 365IOSAndroidPowerShellBashPythonServiceNowITSMLAN printersConferencingAV equipmentAudio/videoCopilotGenAIAutomationRunbooksKB articlesSOPs

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
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