Sales Associate - Full Time - Pacific Fair - Fixed Term Contract

Hermes
Australia
Workplace: OnsiteFull timeFunction: SalesExperience: 3+ yearsSkills: ["Client focused","Teamwork","Interpersonal communication","Relationship development","Time management"]

Assist Team Leaders and the Store Manager with daily operations in line with Hermès standards, delivering exceptional luxury client experiences and after-sales support. Handle client requests and resolve concerns, performing exchanges/returns and repairs assessment while documenting details in POS and CRM. Maintain retail floor presentation through housekeeping, visual merchandising, and stock duties including deliveries, cycle counts, and mini stocktakes, while meeting individual sales targets and supporting métier Ambassadorship.

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Hermes
Hermes
2 days ago

Sales Associate - Full Time - Pacific Fair - Fixed Term Contract

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Assist Team Leaders and the Store Manager with daily operations in line with Hermès standards, delivering exceptional luxury client experiences and after-sales support. Handle client requests and resolve concerns, performing exchanges/returns and repairs assessment while documenting details in POS and CRM. Maintain retail floor presentation through housekeeping, visual merchandising, and stock duties including deliveries, cycle counts, and mini stocktakes, while meeting individual sales targets and supporting métier Ambassadorship.
Location: Australia
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Provide exceptional client experience using Hermès sales and service guidelines, including Orange Box Ceremony and Hand Rituals
  • •Manage client relationships and handle complex client concerns such as exchanges, returns, and after-sales support
  • •Capture accurate information through POS and CRM systems and communicate in-store feedback to store management
  • •Maintain retail environment through meticulous visual merchandising, housekeeping, and BOH stock organization
  • •Support daily operations and stock duties including unpacking deliveries, validating stock, and completing mini counts/cycle counts/stock takes

Key Requirements

  • •Availability to work a 7-day roster including weekends
  • •A strong background in customer service and/or sales, with luxury retail experience advantageous
  • •Excellent relationship development with impeccable interpersonal and communication skills
  • •High standard of presentation and grooming
  • •Ability to achieve personal targets and adapt in a fast-moving retail environment while maintaining professionalism
Experience:3+ yearsLuxury retail
Skills:Client focusedTeamworkInterpersonal communicationRelationship developmentTime management
Tech Stack:POSCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn