Addetto/a al Servizio Clienti – Lingua Italiana | Chat | Remoto dalla Bulgaria(4/6/8)

Sutherland
Sofia
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer orientation","Problem solving","Organizational skills","Structured thinking"]

Provide customer support via chat in Italian, answering questions and assisting with product information, features, and lifecycle steps. Handle written customer requests with clear, timely responses while maintaining a professional, friendly service experience. Analyze customer issues to identify appropriate solutions, contributing to high service quality. Work fully remote from Bulgaria with rotating shifts across the week, including weekends and holidays.

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FursaFursa
Sutherland
Sutherland
2 days ago

Addetto/a al Servizio Clienti – Lingua Italiana | Chat | Remoto dalla Bulgaria(4/6/8)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide customer support via chat in Italian, answering questions and assisting with product information, features, and lifecycle steps. Handle written customer requests with clear, timely responses while maintaining a professional, friendly service experience. Analyze customer issues to identify appropriate solutions, contributing to high service quality. Work fully remote from Bulgaria with rotating shifts across the week, including weekends and holidays.
Location: Sofia
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Support customers through chat by providing product information and assistance related to features and lifecycle stages.
  • •Manage customer requests via chat and other written communication channels, delivering clear and timely responses.
  • •Ensure a professional, friendly, and effective customer service experience focused on customer needs.
  • •Analyze requests and problems to quickly identify the most appropriate solutions.
  • •Maintain a high level of service quality and contribute to positive customer experiences.

Pay and Benefits

Perks:Remote WorkPaid LeaveHealth InsuranceGym MembershipMeal Allowance

Key Requirements

  • •Excellent knowledge of Italian.
  • •Availability to work 100% from home in Bulgaria.
  • •Availability to work rotating shifts from Monday to Sunday.
  • •Availability to work weekends and public holidays according to shift planning.
  • •Good organizational skills with a structured, analytical approach and strong customer orientation.
Skills:Customer orientationProblem solvingOrganizational skillsStructured thinking
Languages:Italian

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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