Pernod Ricard

1 week ago

LEAP - Global Business Process Manager - Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own and evolve the Order-to-Cash (O2C) customer service processes within the Group’s LEAP ERP transformation. Partner with the ERP implementation team to customize and standardize SAP-based workflows, run fit-gap analysis workshops, and ensure data migration readiness. Coordinate with sales, logistics, tech, and finance, manage change impact for Phase 1 markets, and deliver training and capability building to support go-live and hypercare readiness.

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Design remaining detailed O2C ERP processes to ensure seamless order-to-fulfillment flow with accuracy and flexibility for customer requirements.
•Lead ERP customization for O2C with the implementation team to support customer service needs like order tracking, communication, and service request management.
•Run cross-functional collaboration to align customer service ERP processes with sales, logistics, tech, and finance operations.
•Conduct fit-gap analysis workshops on site during upcoming rollouts and assess whether gaps require global template enhancements or local adaptations.
•Secure end-to-end O2C data readiness for rollout and scale (migration readiness, mock cycles, defect closure) and stabilize/industrialize O2C process documentation, change management, and training.

Travel: Medium travel

Pay and Benefits

Perks:Mutual InsuranceProfit-sharingRemote Work

Key Requirements

•Master’s degree engineering or business school.
•5–10 years of experience in Customer Service operations in CPG (internal PR preferred).
•Consumer goods sector experience in commercial/CS functions.
•Strong experience with SAP 4 HANA; Order to Cash portals experience is a plus.
•Project management experience with hands-on execution and strategic vision, including rollout experience.

Experience:5-10 yearsCPGConsumer goods

Education:Master's

Skills:Project managementAdaptabilityStrategic visionTeamworkStress management

Languages:EnglishFrenchSpanish

Tech Stack:ERPSAPSAP 4 HANAOrder to Cash (O2C)SAP transactionsData migrationFit-gap analysis

Company Brief

Pernod Ricard

Industry: Food & Beverage

Website

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Pernod Ricard

1 week ago

LEAP - Global Business Process Manager - Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Design remaining detailed O2C ERP processes to ensure seamless order-to-fulfillment flow with accuracy and flexibility for customer requirements.
•Lead ERP customization for O2C with the implementation team to support customer service needs like order tracking, communication, and service request management.
•Run cross-functional collaboration to align customer service ERP processes with sales, logistics, tech, and finance operations.
•Conduct fit-gap analysis workshops on site during upcoming rollouts and assess whether gaps require global template enhancements or local adaptations.
•Secure end-to-end O2C data readiness for rollout and scale (migration readiness, mock cycles, defect closure) and stabilize/industrialize O2C process documentation, change management, and training.

Travel: Medium travel

Pay and Benefits

Perks:Mutual InsuranceProfit-sharingRemote Work

Key Requirements

•Master’s degree engineering or business school.
•5–10 years of experience in Customer Service operations in CPG (internal PR preferred).
•Consumer goods sector experience in commercial/CS functions.
•Strong experience with SAP 4 HANA; Order to Cash portals experience is a plus.
•Project management experience with hands-on execution and strategic vision, including rollout experience.

Experience:5-10 yearsCPGConsumer goods

Education:Master's

Skills:Project managementAdaptabilityStrategic visionTeamworkStress management

Languages:EnglishFrenchSpanish

Tech Stack:ERPSAPSAP 4 HANAOrder to Cash (O2C)SAP transactionsData migrationFit-gap analysis

Company Brief

Pernod Ricard

Industry: Food & Beverage

Website