LEAP - Global Business Process Manager - Customer Service

Pernod Ricard
Paris
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 5-10 yearsEducation: mastersSkills: ["Project management","Adaptability","Strategic vision","Teamwork","Stress management"]

Own and evolve the Order-to-Cash (O2C) customer service processes within the Group’s LEAP ERP transformation. Partner with the ERP implementation team to customize and standardize SAP-based workflows, run fit-gap analysis workshops, and ensure data migration readiness. Coordinate with sales, logistics, tech, and finance, manage change impact for Phase 1 markets, and deliver training and capability building to support go-live and hypercare readiness.

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Pernod Ricard
Pernod Ricard
1 month ago

LEAP - Global Business Process Manager - Customer Service

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Last checked: 13 hours agoStatus: Live

Job Summary

Own and evolve the Order-to-Cash (O2C) customer service processes within the Group’s LEAP ERP transformation. Partner with the ERP implementation team to customize and standardize SAP-based workflows, run fit-gap analysis workshops, and ensure data migration readiness. Coordinate with sales, logistics, tech, and finance, manage change impact for Phase 1 markets, and deliver training and capability building to support go-live and hypercare readiness.
Location: Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Design remaining detailed O2C ERP processes to ensure seamless order-to-fulfillment flow with accuracy and flexibility for customer requirements.
  • •Lead ERP customization for O2C with the implementation team to support customer service needs like order tracking, communication, and service request management.
  • •Run cross-functional collaboration to align customer service ERP processes with sales, logistics, tech, and finance operations.
  • •Conduct fit-gap analysis workshops on site during upcoming rollouts and assess whether gaps require global template enhancements or local adaptations.
  • •Secure end-to-end O2C data readiness for rollout and scale (migration readiness, mock cycles, defect closure) and stabilize/industrialize O2C process documentation, change management, and training.
Travel: Medium travel

Pay and Benefits

Perks:Mutual InsuranceProfit-sharingRemote Work

Key Requirements

  • •Master’s degree engineering or business school.
  • •5–10 years of experience in Customer Service operations in CPG (internal PR preferred).
  • •Consumer goods sector experience in commercial/CS functions.
  • •Strong experience with SAP 4 HANA; Order to Cash portals experience is a plus.
  • •Project management experience with hands-on execution and strategic vision, including rollout experience.
Experience:5-10 yearsCPGConsumer goods
Education:Master's
Skills:Project managementAdaptabilityStrategic visionTeamworkStress management
Languages:EnglishFrenchSpanish
Tech Stack:ERPSAPSAP 4 HANAOrder to Cash (O2C)SAP transactionsData migrationFit-gap analysis

Company Brief

Pernod Ricard
Global producer and distributor of premium wines and spirits, with a portfolio of internationally recognized alcoholic beverage brands. Operates across markets worldwide through manufacturing, marketing, and large-scale distribution.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1975
WebsiteLinkedIn