Collections Representative III--Onsite

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-4 yearsEducation: high_schoolSkills: ["Organizational skills","Attention to detail","Communication","Multitasking","Independent work"]

Work as a Loan Resolution Specialist to contact late-stage delinquent customers via calls and messages, handle inbound requests, and coordinate required adjustments with sub-servicers. You’ll resolve escalated complaint issues (when applicable), perform skip tracing to locate customers, and document all interactions and account activity while adhering to state and federal collection regulations. The role emphasizes risk awareness and consistently delivering a positive customer experience.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Collections Representative III--Onsite

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Work as a Loan Resolution Specialist to contact late-stage delinquent customers via calls and messages, handle inbound requests, and coordinate required adjustments with sub-servicers. You’ll resolve escalated complaint issues (when applicable), perform skip tracing to locate customers, and document all interactions and account activity while adhering to state and federal collection regulations. The role emphasizes risk awareness and consistently delivering a positive customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Contact late-stage delinquent customers via outbound calls, emails, and texts to resolve delinquency and reduce losses.
  • •Handle inbound customer calls, emails, and texts related to delinquency, hardship, complaints, system shut-off, or loan assumptions.
  • •Communicate with third-party servicers about account changes and required adjustments.
  • •Attempt to resolve escalated complaint issues through telephone and/or email.
  • •Perform skip tracing as needed, document all interactions and account notes, and follow state and federal collection regulations.

Key Requirements

  • •High school diploma or equivalent.
  • •3-4 years of collections and customer service experience.
  • •Excellent written and verbal communication skills.
  • •Strong organizational skills and attention to detail.
  • •High proficiency in Microsoft Suite; Salesforce experience preferred.
Experience:3-4 years
Education:High School
Skills:Organizational skillsAttention to detailCommunicationMultitaskingIndependent work
Languages:Spanish
Tech Stack:Microsoft SuiteSalesforce

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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