Customer Experience Banker - Calico Rock

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Relationship management","Communication","Presentation","Problem-solving"]

Serve as a Financial Concierge for walk-in customers, proactively identifying financial goals and needs to retain and grow both consumer and business relationships. Provide accurate transaction processing, daily balancing, and excellent customer service while educating customers on deposit products. Lead disciplined outbound follow-up, referral sourcing, and cross-area education to deepen relationships. Ensure full adherence to operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
5 days ago

Customer Experience Banker - Calico Rock

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, proactively identifying financial goals and needs to retain and grow both consumer and business relationships. Provide accurate transaction processing, daily balancing, and excellent customer service while educating customers on deposit products. Lead disciplined outbound follow-up, referral sourcing, and cross-area education to deepen relationships. Ensure full adherence to operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products.
  • •Proactively grow customer relationships through a disciplined sales process, follow-up program, outbound calling, and referrals.
  • •Educate and refer customers to other bank areas to deepen relationships.
  • •Follow operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High school diploma or GED with at least 1 year of customer service or military service, or a bachelor’s degree.
  • •1+ year in customer service in banking, financial services, or goal-driven retail sales.
  • •Proficiency in cash handling.
  • •Comfort using technology such as mobile services and online banking services.
  • •Ability to provide customer service and resolve customer issues effectively.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceRelationship managementCommunicationPresentationProblem-solving
Tech Stack:Mobile bankingOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn