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3 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Own the post-sales relationship for a portfolio of enterprise customers, driving measurable business outcomes and long-term value realization. Partner with customers to map and redesign critical workflows, identify and activate AI-powered use cases, and translate goals into value hypotheses and success metrics. Lead change management and adoption reviews focused on ROI, while partnering cross-functionally to expand footprint and influence product direction.

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the post-sales relationship for a portfolio of enterprise customers, focused on measurable outcomes and long-term value realization.
•Partner with customers to map and redesign critical workflows.
•Identify and activate AI-powered use cases within these workflows.
•Translate customer goals into value hypotheses, success metrics, and practical AI solutions.
•Lead change management and conduct adoption business reviews focused on outcomes and ROI.

Travel: High travel

Pay and Benefits

Salary: USD 100,000 - 125,000

Equity and Bonus:Equity

Key Requirements

•3+ years of experience in Customer Success, Account Management, Solutions Consulting, or related customer-facing experience managing a book of business.
•Experience working with enterprise customers and engaging with senior stakeholders and executives.
•Ability to translate customer needs into practical solutions and business outcomes.
•Comfort navigating technical and business conversations, including integrations, systems, and data flows at a high level.
•Strong communication and storytelling skills to articulate value clearly and persuasively.

Skills:Growth mindsetStakeholder managementChange managementCommunicationProblem-solving

Languages:English

Tech Stack:AI

Company Brief

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Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Redwood City, United States

Founded: 2005

Website LinkedIn

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