Checkr

4 weeks ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Join the Truework/Checkr customer support team to deliver timely, empathetic, high-quality support across phone, email, and chat for a SaaS user base. You will troubleshoot technical and procedural issues, prioritize inquiries in a high-volume environment, collaborate with product and engineering, and help improve knowledge bases and processes to enhance the customer journey.

Location: Nashville

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism
•Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate
•Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail
•Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction
•Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey

Pay and Benefits

Perks:Health InsuranceVisionDentalLearning BudgetPaid Leave

Key Requirements

•1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup
•Exceptional verbal and written communication skills with strong active listening and reading comprehension
•Proven ability to troubleshoot software and hardware issues using multiple platforms and tools
•High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy
•Demonstrated resilience, self-management, and commitment to continuous learning and improvement

Experience:SaasStartup

Skills:CommunicationMultitaskingProblem-solvingEmpathyTime management

Languages:English

Company Brief

Checkr

Provides an automated, AI-driven background check platform for hiring, helping employers run compliant and fast background screenings, identity verification, and continuous monitoring to streamline recruitment and reduce risk.

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn

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Checkr

4 weeks ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Nashville

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism
•Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate
•Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail
•Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction
•Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey

Pay and Benefits

Perks:Health InsuranceVisionDentalLearning BudgetPaid Leave

Key Requirements

•1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup
•Exceptional verbal and written communication skills with strong active listening and reading comprehension
•Proven ability to troubleshoot software and hardware issues using multiple platforms and tools
•High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy
•Demonstrated resilience, self-management, and commitment to continuous learning and improvement

Experience:SaasStartup

Skills:CommunicationMultitaskingProblem-solvingEmpathyTime management

Languages:English

Company Brief

Checkr

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn