Customer Support Specialist

Checkr
Nashville
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Multitasking","Problem-solving","Empathy","Time management"]

Join the Truework/Checkr customer support team to deliver timely, empathetic, high-quality support across phone, email, and chat for a SaaS user base. You will troubleshoot technical and procedural issues, prioritize inquiries in a high-volume environment, collaborate with product and engineering, and help improve knowledge bases and processes to enhance the customer journey.

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FursaFursa
Checkr
Checkr
2 months ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Join the Truework/Checkr customer support team to deliver timely, empathetic, high-quality support across phone, email, and chat for a SaaS user base. You will troubleshoot technical and procedural issues, prioritize inquiries in a high-volume environment, collaborate with product and engineering, and help improve knowledge bases and processes to enhance the customer journey.
Location: Nashville
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism
  • •Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate
  • •Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail
  • •Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction
  • •Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey

Pay and Benefits

Perks:Health InsuranceVisionDentalLearning BudgetPaid Leave

Key Requirements

  • •1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup
  • •Exceptional verbal and written communication skills with strong active listening and reading comprehension
  • •Proven ability to troubleshoot software and hardware issues using multiple platforms and tools
  • •High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy
  • •Demonstrated resilience, self-management, and commitment to continuous learning and improvement
Experience:SaasStartup
Skills:CommunicationMultitaskingProblem-solvingEmpathyTime management
Languages:English

Company Brief

Checkr
Provides an automated, AI-driven background check platform for hiring, helping employers run compliant and fast background screenings, identity verification, and continuous monitoring to streamline recruitment and reduce risk.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn