NTT

3 weeks ago

IT Support Technician with Japanese and English

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Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide onsite IT support in Yokohama-shi, troubleshooting and repairing desktops, notebooks, and printers. Perform parts replacement, system upgrades, basic deployments, and end-user issue resolution while identifying problems that could impact user experience. Serve as an escalation point for less experienced team members, apply discretion for non-routine matters, and respond to after-hours calls and travel needs per team instructions and policy.

Location: Yokohama

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Troubleshoot and repair desktops, notebooks, and printers, including parts replacement.
•Perform system upgrades and basic deployment for endpoint devices and peripherals.
•Identify potential issues affecting end-user experience and take corrective action.
•Respond to calls after normal business hours per leader instructions, as needed.
•Provide escalation support for less experienced team members and may assist with simple repairs.

Travel: High travel

Key Requirements

•2-4 years of relevant experience.
•Strong knowledge of the Windows operating system environment.
•Ability to troubleshoot and perform parts replacement, system upgrades, basic deployment, and repair on desktops/laptops and printers.
•Excellent Japanese communication skills (spoken, reading, and written).
•A+ desktop (or equivalent) skill set; additional hardware certifications may be required.

Experience:2-4 years

Education:High School

Skills:Client serviceIndependent judgmentDiscretion

Certifications:A+

Languages:JapaneseEnglish

Tech Stack:Windows

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT