IT Support Technician with Japanese and English

NTT
Yokohama
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 2-4 yearsEducation: high_schoolSkills: ["Client service","Independent judgment","Discretion"]

Provide onsite IT support in Yokohama-shi, troubleshooting and repairing desktops, notebooks, and printers. Perform parts replacement, system upgrades, basic deployments, and end-user issue resolution while identifying problems that could impact user experience. Serve as an escalation point for less experienced team members, apply discretion for non-routine matters, and respond to after-hours calls and travel needs per team instructions and policy.

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FursaFursa
NTT
NTT
2 months ago

IT Support Technician with Japanese and English

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide onsite IT support in Yokohama-shi, troubleshooting and repairing desktops, notebooks, and printers. Perform parts replacement, system upgrades, basic deployments, and end-user issue resolution while identifying problems that could impact user experience. Serve as an escalation point for less experienced team members, apply discretion for non-routine matters, and respond to after-hours calls and travel needs per team instructions and policy.
Location: Yokohama
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot and repair desktops, notebooks, and printers, including parts replacement.
  • •Perform system upgrades and basic deployment for endpoint devices and peripherals.
  • •Identify potential issues affecting end-user experience and take corrective action.
  • •Respond to calls after normal business hours per leader instructions, as needed.
  • •Provide escalation support for less experienced team members and may assist with simple repairs.
Travel: High travel

Key Requirements

  • •2-4 years of relevant experience.
  • •Strong knowledge of the Windows operating system environment.
  • •Ability to troubleshoot and perform parts replacement, system upgrades, basic deployment, and repair on desktops/laptops and printers.
  • •Excellent Japanese communication skills (spoken, reading, and written).
  • •A+ desktop (or equivalent) skill set; additional hardware certifications may be required.
Experience:2-4 years
Education:High School
Skills:Client serviceIndependent judgmentDiscretion
Certifications:A+
Languages:JapaneseEnglish
Tech Stack:Windows

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn