NTT

3 months ago

Call Center Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Handle complex, high-value sales calls while serving as a subject-matter expert and floor support for agents. Coach and mentor team members, monitor call quality, and provide feedback to improve performance. Assist with onboarding and training, track team and individual metrics, and manage escalations and critical cases. Support reporting and dashboards to drive results across the team.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Mid level

Key Responsibilities

•Handle complex and high-value sales calls.
•Act as SME and provide floor support to agents.
•Coach and mentor team members.
•Monitor call quality and provide feedback.
•Handle escalations and critical cases, and support reporting/dashboards.

Pay and Benefits

Perks:Commuter Benefits

Key Requirements

•2–5 years in international BPO/sales experience.
•Strong sales experience (telecom/BPO preferred).
•Excellent communication skills.
•Ability to coach and mentor team members.
•Strong objection handling skills with the ability to multitask under pressure.

Experience:2-5 yearsInternational BPOSalesTelecomBPO

Skills:CommunicationCoachingMentoringObjection handlingMultitasking

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT