Customer Service Officer - Inbound Call Center - Contract (KUALA LUMPUR, Federal Territory of Kuala Lumpur, MY, 50470)

Allianz
Kuala Lumpur
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Interpersonal skills","Empathy","Time management","Multitasking"]

Deliver Allianz customer experience through inbound service for road assistance and general inquiries, handling calls, emails, and social media with a focus on first-contact resolution, while onboarding customers, gathering feedback, and educating users on Allianz services. Collaborate to escalate and resolve complaints, adhere to governance, and continuously expand product knowledge in a structured on-site environment in Kuala Lumpur.

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FursaFursa
Allianz
Allianz
6 months ago

Customer Service Officer - Inbound Call Center - Contract (KUALA LUMPUR, Federal Territory of Kuala Lumpur, MY, 50470)

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Last checked: 16 hours agoStatus: Live

Job Summary

Deliver Allianz customer experience through inbound service for road assistance and general inquiries, handling calls, emails, and social media with a focus on first-contact resolution, while onboarding customers, gathering feedback, and educating users on Allianz services. Collaborate to escalate and resolve complaints, adhere to governance, and continuously expand product knowledge in a structured on-site environment in Kuala Lumpur.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the face of Allianz - deliver high-quality customer experience across touchpoints (phone, email, mail, faxes, social media) within the agreed turnaround time
  • •Provide first contact resolution where possible with basic troubleshooting or escalate with the appropriate owner to drive resolution
  • •Escalate unresolved complaints to the relevant unit or Customer Feedback Center in line with Complaint Governance
  • •Perform on- and off-telephone tasks (messages, call transfers, callbacks, follow-ups) and ensure timely responses for customer satisfaction
  • •Participate in customer onboarding (e.g., claims onboarding; survey calls) and proactively recover service lapses to promote loyalty

Key Requirements

  • •Bachelor's Degree (any field) required; Post Graduate Diploma or Professional Degree acceptable
  • •Fresh Graduates encouraged to apply
  • •Strong English, Bahasa Malaysia and Mandarin fluency (Mandarin required to support Mandarin-speaking customers & agents)
  • •Active listener with excellent communication, interpersonal and rapport-building skills
  • •Contract position(s) available; willingness to work in Plaza Sentral, KL Sentral
Experience:InsuranceCustomer serviceCall center
Education:Bachelor's
Skills:CommunicationInterpersonal skillsEmpathyTime managementMultitasking
Languages:EnglishBahasa MalaysiaMandarin
Tech Stack:ChatGPT

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn