Customer Service

Qureos
United States
Workplace: OnsitePart timeUSD 25 - 38 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Critical thinking","Organisational skills"]

Serve as the primary point of contact for customer enquiries via phone, email, and online channels. Provide clear product and service information, troubleshoot and resolve issues, and escalate complex problems to technical teams. Accurately process orders, returns, and requests, maintain customer records in a CRM, and document feedback to support continuous improvements. Work closely with sales and logistics while staying current on procedures.

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FursaFursa
Qureos
Qureos
1 day ago

Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Serve as the primary point of contact for customer enquiries via phone, email, and online channels. Provide clear product and service information, troubleshoot and resolve issues, and escalate complex problems to technical teams. Accurately process orders, returns, and requests, maintain customer records in a CRM, and document feedback to support continuous improvements. Work closely with sales and logistics while staying current on procedures.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the primary point of contact for customer enquiries via phone, email, and online channels.
  • •Provide accurate information about products, services, and solutions in a clear and professional manner.
  • •Troubleshoot and resolve customer issues, escalating complex problems to technical teams when necessary.
  • •Process customer orders, returns, and requests with high accuracy using attention to detail.
  • •Maintain comprehensive customer interaction and transaction records within the CRM system.

Pay and Benefits

Salary: USD 25 - 38 hourly

Key Requirements

  • •Proven experience in a customer service or client support role is essential.
  • •Exceptional verbal and written communication skills with a professional and empathetic telephone manner.
  • •Strong problem-solving skills with the ability to think critically and logically.
  • •Proficiency using CRM software and the Microsoft Office Suite.
  • •Excellent organisational and time-management skills to prioritise tasks effectively.
Experience:Customer serviceClient support
Skills:CommunicationEmpathyProblem-solvingCritical thinkingOrganisational skills
Tech Stack:CRMMicrosoft Office Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn