Customer Success Manager, Commercial

Anthropic
San Francisco, New York
Workplace: OnsiteFull timeUSD 200,000 - 265,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Strategic thinking","Cross-functional collaboration","Customer relationship management","Proactive communication","Change management"]

Drive AI adoption for Anthropic’s Commercial segment as an early Customer Success Manager. Partner with customers and cross-functional teams to identify the right Claude capabilities (API, Claude Code, and Claude for Enterprise/Cowork), monitor usage, and develop activation and change-management strategies. Lead account planning and Quarterly Business Reviews, quantify value via ROI/impact metrics, and use customer insights to inform product roadmap and go-to-market strategies.

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FursaFursa
Anthropic
Anthropic
1 day ago

Customer Success Manager, Commercial

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Last checked: 18 hours agoStatus: Live

Job Summary

Drive AI adoption for Anthropic’s Commercial segment as an early Customer Success Manager. Partner with customers and cross-functional teams to identify the right Claude capabilities (API, Claude Code, and Claude for Enterprise/Cowork), monitor usage, and develop activation and change-management strategies. Lead account planning and Quarterly Business Reviews, quantify value via ROI/impact metrics, and use customer insights to inform product roadmap and go-to-market strategies.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build trusting, strategic relationships with key customer decision makers to understand objectives and identify optimization/expansion opportunities.
  • •Become an expert in Anthropic products (API, Claude Code, Claude for Enterprise) and guide customers to the right solutions using technical best practices.
  • •Monitor usage patterns and proactively address underutilization across consumption-based and seat-based models, developing activation plans for newly sold use cases.
  • •Develop and execute change management strategies for end-user adoption, including Champion Program, Train the Trainer, Center of Excellence, and organizational enablement.
  • •Own the customer experience across the lifecycle via account/success plans and Quarterly Business Reviews, quantifying value realized with ROI and impact metrics.

Pay and Benefits

Salary: USD 200,000 - 265,000 annually
Perks:Parental Leave

Key Requirements

  • •4+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
  • •Technical fluency to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
  • •Experience driving success across consumption-based and seat-based business models, including expansion levers and success metrics.
  • •Strategic mindset to identify growth opportunities and translate them into actionable expansion plans.
  • •Proven ability to manage a portfolio of accounts while maintaining strong customer relationships and driving measurable outcomes.
Experience:4+ yearsAIMachine learning
Education:Bachelor's
Skills:Strategic thinkingCross-functional collaborationCustomer relationship managementProactive communicationChange management
Languages:English
Tech Stack:APIClaudeClaude CodeClaude for EnterpriseCoworkAI/ML

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn