CRM Manager

Audemars Piguet
Shanghai
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Customer service","Interpersonal communication","Relationship building","Proactive","Detail-minded","Time management","Ability to work under pressure"]

Oversee and drive the implementation of the client relations and client experience strategy, ensuring boutique execution aligns with company goals. Manage client engagement action plans at boutiques, plan and execute engagement opportunities to build long-term client relationships, and monitor follow-up and delivery of quality client experience. Provide CRM recommendations and feedback, partnering closely with Retail and CRM teams.

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Audemars Piguet
Audemars Piguet
3 days ago

CRM Manager

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Last checked: 17 hours agoStatus: Live

Job Summary

Oversee and drive the implementation of the client relations and client experience strategy, ensuring boutique execution aligns with company goals. Manage client engagement action plans at boutiques, plan and execute engagement opportunities to build long-term client relationships, and monitor follow-up and delivery of quality client experience. Provide CRM recommendations and feedback, partnering closely with Retail and CRM teams.
Location: Shanghai
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Oversee and drive successful implementation of the client relations management strategy.
  • •Ensure client experience strategy execution is aligned with company goals.
  • •Drive client understanding and manage client engagement action plans at boutiques.
  • •Plan and execute client engagement opportunities to develop long-term client relationships.
  • •Follow up, measure, and ensure delivery of quality client experience, providing CRM recommendations and client feedback.

Key Requirements

  • •University graduate in Business or Retail Management (other relevant majors considered).
  • •Minimum 6 years of relevant CRM experience, preferably in luxury retail.
  • •Experience using client communication tools and running retail marketing activities.
  • •Strong data analysis skills with customer segmentation experience.
  • •Excellent customer service with strong interpersonal, communication, and relationship-building skills.
Experience:6+ yearsLuxury retail
Education:Bachelor's in Business/ Retail Management
Skills:Customer serviceInterpersonal communicationRelationship buildingProactiveDetail-mindedTime managementAbility to work under pressure
Languages:EnglishMandarin
Tech Stack:CRMClient communication tools

Company Brief

Audemars Piguet
Swiss manufacturer of high-end mechanical watches and luxury timepieces, known for iconic designs like the Royal Oak and for traditional craftsmanship blended with contemporary innovation.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Le Brassus, Switzerland
Founded: 1875
WebsiteLinkedIn