Dialpad

4 weeks ago

Sr. Manager, Customer Success & CX, APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead and mentor an international team across Customer Success, Support, and Professional Services in APAC. Bridge Sales, Product, Support, and Engineering to ensure successful deployments, adoption, and expansion for global customers while driving international revenue growth; own regional operations and escalation decisions for Australia and Japan.

Location: Sydney

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead and mentor a high-performing international team of Customer Success Managers, Support resources, and Professional Services delivery professionals.
•Act as escalation owner and on-ground decision-maker, with final accountability for localized business decisions and outcomes.
•Develop and execute international strategy for APAC markets, ensuring scalability and regional relevance.
•Partner closely with Sales, Support, Product, and Engineering to streamline the customer lifecycle and incorporate market feedback into product offerings.
•Direct management of Customer Success Managers in Australia and Japan.

Key Requirements

•8+ years in Customer Success, Professional Services, or Account Management within the SaaS or telecommunications industry.
•1-3 years of Customer Success management experience, with experience leading distributed or international teams.
•Experience managing Enterprise‑level clients and delivering high‑quality implementation and consulting services.
•Technical expertise in CCaaS, UCaaS, and AI to guide customer adoption and growth.
•Bachelor’s degree in Business, Computer Science, Engineering, or a related field; MBA or advanced degree preferred.

Experience:8+ yearsSaaSTelecommunications

Education:Bachelor's

Skills:CommunicationLeadershipNegotiationData-drivenCustomer success platforms

Languages:EnglishJapanese

Tech Stack:SalesforceGainsightZendesk

Company Brief

Dialpad

Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Dialpad

4 weeks ago

Sr. Manager, Customer Success & CX, APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead and mentor a high-performing international team of Customer Success Managers, Support resources, and Professional Services delivery professionals.
•Act as escalation owner and on-ground decision-maker, with final accountability for localized business decisions and outcomes.
•Develop and execute international strategy for APAC markets, ensuring scalability and regional relevance.
•Partner closely with Sales, Support, Product, and Engineering to streamline the customer lifecycle and incorporate market feedback into product offerings.
•Direct management of Customer Success Managers in Australia and Japan.

Key Requirements

•8+ years in Customer Success, Professional Services, or Account Management within the SaaS or telecommunications industry.
•1-3 years of Customer Success management experience, with experience leading distributed or international teams.
•Experience managing Enterprise‑level clients and delivering high‑quality implementation and consulting services.
•Technical expertise in CCaaS, UCaaS, and AI to guide customer adoption and growth.
•Bachelor’s degree in Business, Computer Science, Engineering, or a related field; MBA or advanced degree preferred.

Experience:8+ yearsSaaSTelecommunications

Education:Bachelor's

Skills:CommunicationLeadershipNegotiationData-drivenCustomer success platforms

Languages:EnglishJapanese

Tech Stack:SalesforceGainsightZendesk

Company Brief

Dialpad

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn