Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 22.71 - 31.77 hourlyFunction: Sales0Skills: ["Communication","Relationship building","Self-motivation","Organizational skills","Problem-solving"]

Serve as a product expert for plumbing and HVAC customers, engaging them at the counter, by phone, and via email to understand needs and recommend parts and solutions. Drive sales growth through upselling and cross-selling, using catalogs, computer systems, and manufacturer databases to provide accurate information. Process transactions, manage special orders and back-orders, and support account growth in collaboration with Outside Sales Associates while maintaining a safe, organized counter environment.

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Ferguson
Ferguson
4 days ago

Counter Sales Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a product expert for plumbing and HVAC customers, engaging them at the counter, by phone, and via email to understand needs and recommend parts and solutions. Drive sales growth through upselling and cross-selling, using catalogs, computer systems, and manufacturer databases to provide accurate information. Process transactions, manage special orders and back-orders, and support account growth in collaboration with Outside Sales Associates while maintaining a safe, organized counter environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Apply product expertise in plumbing, HVAC, and related products to guide customer purchasing decisions.
  • •Increase sales by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
  • •Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
  • •Process transactions and manage special orders, back-orders, and delivery timelines to maintain customer satisfaction.

Pay and Benefits

Salary: USD 22.71 - 31.77 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid ParentalAssociate Discounts

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience preferred.
  • •Must be at least 18 years old.
  • •Valid state issued license is required.
  • •Strong sales mindset with the ability to meet goals and build relationships that influence purchasing decisions.
  • •Strong communication and digital literacy, with organizational skills to manage multiple priorities.
Experience:0Customer serviceSalesPlumbingHVAC
Skills:CommunicationRelationship buildingSelf-motivationOrganizational skillsProblem-solving
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn