Bilingual Claims Specialist

GEICO
Tucson
Workplace: HybridFull timeUSD 20.84+ hourlyFunction: Insurance & ActuarialEducation: high_schoolSkills: ["Customer service","Interpersonal skills","Problem-solving","Empathy","Multitasking"]

Handle incoming auto-claims calls for Spanish/English-speaking customers, collecting accident facts and investigating claim details while gathering statements from involved parties. Guide policyholders through coverage and next steps with empathy to help resolve concerns and get customers back on the road. Work primarily on-site in Tucson after in-office training, supporting high-volume, KPI-driven goals and meeting availability for evenings, weekends, and holidays.

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GEICO
GEICO
1 month ago

Bilingual Claims Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Status: Live
Reposted: similar role first listed 6 months ago

Job Summary

Handle incoming auto-claims calls for Spanish/English-speaking customers, collecting accident facts and investigating claim details while gathering statements from involved parties. Guide policyholders through coverage and next steps with empathy to help resolve concerns and get customers back on the road. Work primarily on-site in Tucson after in-office training, supporting high-volume, KPI-driven goals and meeting availability for evenings, weekends, and holidays.
Location: Tucson
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Manage incoming calls and collect accident facts.
  • •Investigate claim details and collect statements from involved parties.
  • •Guide policyholders through coverage and steps to return safely.
  • •Resolve customer concerns to ensure a positive experience.
  • •Drive customer satisfaction through meaningful, high-volume interactions.

Pay and Benefits

Salary: USD 20.84 hourly
Perks:Health InsuranceDentalVisionPaid Leave401kLearning Budget

Key Requirements

  • •Customer-facing claims experience preferred.
  • •Active Adjusters license preferred.
  • •High school diploma or GED required; college degree preferred.
  • •Fluency in Spanish and English is required.
  • •Available to work evenings, weekends, and holidays.
Education:High School
Skills:Customer serviceInterpersonal skillsProblem-solvingEmpathyMultitasking
Licenses:Adjusters license
Languages:SpanishEnglish

Company Brief

GEICO
GEICO is a major US auto insurer offering personal auto policies, roadside assistance, and insurance products through direct-to-consumer channels and agents. Known for competitive rates and national advertising, it operates as a subsidiary of Berkshire Hathaway.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Chevy Chase, United States
Founded: 1936
WebsiteLinkedIn