Call Center Agent Position - ZN

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Problem-solving","Active listening","Attention to detail","Customer empathy","Communication"]

Handle customer interactions in a fast-paced call-center environment, providing efficient and empathetic support. Resolve inquiries and issues while delivering tailored solutions that meet customer needs. Maintain a consistently positive customer experience through professional phone etiquette and clear communication. Ideal for fresh grads seeking a full-time on-site customer service role in Alexandria, with flexibility for night and overnight shifts.

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FursaFursa
Sutherland
Sutherland
4 days ago

Call Center Agent Position - ZN

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Handle customer interactions in a fast-paced call-center environment, providing efficient and empathetic support. Resolve inquiries and issues while delivering tailored solutions that meet customer needs. Maintain a consistently positive customer experience through professional phone etiquette and clear communication. Ideal for fresh grads seeking a full-time on-site customer service role in Alexandria, with flexibility for night and overnight shifts.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and with empathy.
  • •Address inquiries and resolve issues to a high standard of customer satisfaction.
  • •Provide tailored solutions that meet customer needs.
  • •Ensure a positive customer experience through effective communication.
  • •Maintain professional phone etiquette during customer conversations.

Key Requirements

  • •Fluency in English (B2/C1 level).
  • •Strong skills in customer service and customer support.
  • •Ability to enhance customer satisfaction and customer experience.
  • •Demonstrated problem-solving, active listening, and attention to detail.
  • •Experience in a customer-facing role and familiarity with CRM tools is a plus.
Skills:Problem-solvingActive listeningAttention to detailCustomer empathyCommunication
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor