Customer Success Manager

Informa
United States
Workplace: HybridFull timeUSD 64,000 - 71,800 annuallyFunction: Customer Success & Account ManagementExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Presentation","Writing","Problem-solving","Multi-tasking"]

Own customer relationships to drive retention, growth, and loyalty for Informa TechTarget’s integrated media and data services. Provide strategic guidance on product usage and appropriate use cases to help clients achieve KPIs and objectives. Lead onboarding and enablement, investigate customer workflows and technology stacks, recommend integrations, and present outcomes through client communications and escalation management.

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FursaFursa
Informa
Informa
2 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own customer relationships to drive retention, growth, and loyalty for Informa TechTarget’s integrated media and data services. Provide strategic guidance on product usage and appropriate use cases to help clients achieve KPIs and objectives. Lead onboarding and enablement, investigate customer workflows and technology stacks, recommend integrations, and present outcomes through client communications and escalation management.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive customer engagement focused on adoption, expansion, and renewal of Informa TechTarget products.
  • •Onboard and enable customers on product functionalities and capabilities.
  • •Investigate customers’ current workflow and technology stack; identify KPIs and areas of opportunity.
  • •Consult customers on appropriate use cases and integration strategies to achieve agreed KPIs.
  • •Collaborate internally to prevent and resolve issues and provide data, deliverables, and strategic guidance; present to end users through executives.

Pay and Benefits

Salary: USD 64,000 - 71,800 annually
Perks:Health InsuranceVisionDental401kParental LeaveEsppPaid LeaveLearning Budget

Key Requirements

  • •Bachelor’s degree.
  • •2–4 years of customer-facing experience in customer success or support, preferably in a software or Sales/Marketing environment.
  • •Knowledge of B2B digital marketing, ad tech, marketing automation systems, lead generation, demand generation, and content marketing.
  • •Strong communication, presentation skills, writing skills, and sales orientation.
  • •Creative problem-solving with attention to detail, ability to multi-task, and a solutions-oriented, long-term customer relationship approach.
Experience:2-4 years
Education:Bachelor's
Skills:CommunicationPresentationWritingProblem-solvingMulti-tasking
Languages:English
Tech Stack:Marketing automationDemand generationLead generationContent marketingLinkedIn Learning

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn