Customer Service Associate Spanish Bilingual

Support banking and merchant customers by handling inbound calls and resolving Bill Pay issues with accuracy and care. Research root causes using web-based tools and internal systems, communicate professionally with active listening, and document interactions and resolutions. Meet service, quality, schedule adherence, and compliance expectations while partnering with supervisors and support teams to address escalated or unresolved cases. Complete paid training and apply learned processes to day-to-day support.