21 hours ago

Technical Escalations Engineer 2 (Revenue and Cost Management) - APJ

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Shape customer success in observability by owning usage metering and cloud cost management escalations. Investigate billing anomalies, missing metering data, usage spikes, attribution issues, and limits enforcement, then partner with Product, Engineering, and Finance to improve expected behavior and transparency. Build internal guides, tooling, diagnostics, and playbooks for usage visibility and cost forecasting, and train the global Solutions team while acting as a customer voice to inform the roadmap.

Location: Seoul, Sydney, Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as the product expert for usage metering, revenue-impacting behavior, and Cloud Cost Management to help customers optimize usage and control spend.
•Investigate and lead technical escalations for billing and metering issues, including missing data, usage spikes, attribution problems, and limits enforcement.
•Partner with Product, Engineering, and Finance to escalate bugs and improve usage visibility and fairness in billing and usage tracking.
•Create internal and customer-facing guides, tooling, diagnostics, and playbooks to handle billing- and revenue-related questions and monitor observability costs.
•Enable the global Solutions team with training sessions and scalable resources, and surface customer feedback to shape the roadmap.

Pay and Benefits

Perks:Rsus

Key Requirements

•Be an expert in usage metering, revenue-impacting behavior, and Cloud Cost Management across Datadog products.
•Lead escalations for unexpected usage, missing metering data, usage spikes, billing anomalies, unclear attribution, and limits enforcement (quotas, plans, exclusions, overages).
•Work cross-functionally with Product, Engineering, and Finance to escalate bugs and align on expected billing/usage behavior.
•Understand cloud billing models (AWS, Azure, GCP), including usage types, tags, accounts/projects, and how data is exposed via APIs and billing exports.
•Comfortably analyze telemetry and data anomalies (data retention, high-cardinality signals, metric volume, log ingestion) and translate telemetry volume into cost impact.

Experience:ObservabilitySecurityCloud cost management

Skills:Problem-solvingAttention to detailAnalytical thinkingCommunicationOwnership

Languages:English

Tech Stack:AWSAzureGCPAPIsZendeskJiraConfluence

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

21 hours ago

Technical Escalations Engineer 2 (Revenue and Cost Management) - APJ

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Seoul, Sydney, Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as the product expert for usage metering, revenue-impacting behavior, and Cloud Cost Management to help customers optimize usage and control spend.
•Investigate and lead technical escalations for billing and metering issues, including missing data, usage spikes, attribution problems, and limits enforcement.
•Partner with Product, Engineering, and Finance to escalate bugs and improve usage visibility and fairness in billing and usage tracking.
•Create internal and customer-facing guides, tooling, diagnostics, and playbooks to handle billing- and revenue-related questions and monitor observability costs.
•Enable the global Solutions team with training sessions and scalable resources, and surface customer feedback to shape the roadmap.

Pay and Benefits

Perks:Rsus

Key Requirements

•Be an expert in usage metering, revenue-impacting behavior, and Cloud Cost Management across Datadog products.
•Lead escalations for unexpected usage, missing metering data, usage spikes, billing anomalies, unclear attribution, and limits enforcement (quotas, plans, exclusions, overages).
•Work cross-functionally with Product, Engineering, and Finance to escalate bugs and align on expected billing/usage behavior.
•Understand cloud billing models (AWS, Azure, GCP), including usage types, tags, accounts/projects, and how data is exposed via APIs and billing exports.
•Comfortably analyze telemetry and data anomalies (data retention, high-cardinality signals, metric volume, log ingestion) and translate telemetry volume into cost impact.

Experience:ObservabilitySecurityCloud cost management

Skills:Problem-solvingAttention to detailAnalytical thinkingCommunicationOwnership

Languages:English

Tech Stack:AWSAzureGCPAPIsZendeskJiraConfluence

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn