Remote Support Specialist

Trane Technologies
United States
Workplace: RemoteFull timeUSD 30.92 - 47.85 hourlyFunction: Customer Support (Service Desk)Experience: 7+ yearsEducation: high_schoolSkills: ["Troubleshooting","Documentation","Customer service","Teamwork","Safety awareness"]

Provide remote support for Trane Digital Systems, including troubleshooting, upgrades, end-to-end testing, and servicing for digital agreement clients across the Upper Midwest. Support commissioning, programming, and updates for graphics and communications links, while documenting digital analytics and sequence-of-operations validation. Coordinate requirements with team leaders and customers, maintain safety and security standards, and stay current on Trane direct digital control system maintenance and repair practices.

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Trane Technologies
Trane Technologies
1 day ago

Remote Support Specialist

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide remote support for Trane Digital Systems, including troubleshooting, upgrades, end-to-end testing, and servicing for digital agreement clients across the Upper Midwest. Support commissioning, programming, and updates for graphics and communications links, while documenting digital analytics and sequence-of-operations validation. Coordinate requirements with team leaders and customers, maintain safety and security standards, and stay current on Trane direct digital control system maintenance and repair practices.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver remote support, troubleshooting, upgrades, and investigation for Trane Digital Systems.
  • •Support continuing commissioning, programming, and updates for graphics and communications links, including end-to-end testing and servicing.
  • •Document digital analytics and sequence-of-operations validation for digital agreement client support.
  • •Remotely identify, diagnose, and resolve equipment and system issues at customer locations while ensuring customer satisfaction.
  • •Coordinate with team leaders and customers to understand requirements and synchronize any needed on-site work.
Travel: Low travel

Pay and Benefits

Salary: USD 30.92 - 47.85 hourly
Perks:Health Insurance401k MatchTuition AssistancePaid LeaveAdoption AssistanceFertility Coverage

Key Requirements

  • •High school diploma or equivalent, or certificate of completion from an accredited technical school is required.
  • •Typically requires at least 7 years of experience in HVAC/controls.
  • •Technical school or formal training is preferred.
  • •Strong operating knowledge of Microsoft Office and proficiency with handheld computers (e.g., smartphone, iPad).
  • •Previous experience with DDC controls systems is preferred; BAS experience (5–7 years) is preferred.
Experience:7+ yearsHVACControlsBuilding automation
Education:High School
Skills:TroubleshootingDocumentationCustomer serviceTeamworkSafety awareness
Tech Stack:Trane Digital SystemsMicrosoft OfficeDDC controlsBASSmartphoneIPad

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn