Crh

6 days ago

Customer Service Representative (Ternat, BRU, BE)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a central contact for customers, technical experts, and the sales organization. Handle commercial and administrative requests by managing orders, quotations, pricing validations, and credit notes. Ensure commercial files are complete, feasible, and aligned with production and delivery timelines. Proactively update customers on delays or issues, help propose alternatives, and register, analyze, and follow up customer complaints to drive fast resolution and high customer satisfaction.

Location: Belgium

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as the central point of contact for customers, ensuring smooth and accurate handling of commercial and administrative requests.
•Manage orders, quotations, pricing validations, and credit notes with a commercial mindset.
•Support technical and sales teams by ensuring commercial files are complete, feasible, and aligned with production and delivery timelines.
•Offer alternative products when needed and proactively update customers on delays, changes, or issues.
•Register, analyze, and follow up customer complaints to ensure fast and correct resolution.

Pay and Benefits

Perks:PensionHybrid WorkLearning Budget

Key Requirements

•Operate at a bachelor’s degree level or have equivalent experience in administrative and commercial roles.
•Have 2–4 years of experience in B2B customer service or sales administration, ideally with technical-commercial files.
•Have strong knowledge of the Order-to-Cash process and experience handling quotations, orders, credit notes, and pricing checks.
•Have experience using ERP systems such as Dynamics AX / D365 FO for order processing, quotations, pricing/discount structures, and credit note workflows.
•Be able to work with configuration tools (e.g., Stabox, Tetraform, Hauff) or learn them quickly.

Experience:2-4 yearsB2B customer serviceSales administrationOrder-to-CashERP

Education:Bachelor's

Skills:Customer-oriented communicationProactive problem-solvingAccuracyEfficiencyCollaboration

Tech Stack:Dynamics AXD365 FOERP systemsAirtable CLAIMStaboxTetraformHauff

Company Brief

Crh

Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.

Industry: Building Materials

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 1970

Website LinkedIn

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Crh