Customer Care Professional- Credit Bust Out (Start date: December 2026)

American Express
United Kingdom
Workplace: HybridFull timeFunction: Banking, Lending & CreditSkills: ["Active listening","Communication","Resilience","Problem-solving","Negotiation","Analytical thinking","Decision-making","Attention to detail","Assertiveness","Adaptability","Multi-tasking","Agility"]

Support American Express customers by assessing credit and first-party fraud risk, analyzing cardholder behavior, and taking timely account actions to prevent losses. Use internal risk assessment tools to evaluate false application indicators, review account linkages, and apply card blocks as needed. Handle a high volume of calls with strong communication, judgment, and decision-making, escalating high-risk cases for early warning.

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FursaFursa
American Express
American Express
1 day ago

Customer Care Professional- Credit Bust Out (Start date: December 2026)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 29 minutes agoStatus: Live

Job Summary

Support American Express customers by assessing credit and first-party fraud risk, analyzing cardholder behavior, and taking timely account actions to prevent losses. Use internal risk assessment tools to evaluate false application indicators, review account linkages, and apply card blocks as needed. Handle a high volume of calls with strong communication, judgment, and decision-making, escalating high-risk cases for early warning.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Analyze accounts using risk assessment tools to pre-empt potential high credit loss.
  • •Assess the risk of false applications and conduct reviews based on account linkages, prior history, and spend patterns.
  • •Take preventative actions in a timely and accurate manner, including placing appropriate blocks on cards.
  • •Escalate high value, high risk accounts to the Team Leader or above for early warning purposes.
  • •Deliver a balanced approach between customer experience and shareholder value while handling customer calls.

Pay and Benefits

Perks:Annual BonusHealth InsuranceDentalVisionLife InsuranceDisability BenefitsRetirementParental Leave

Key Requirements

  • •Customer service experience, ideally in a contact centre environment.
  • •Computer literate; able to navigate multiple computer systems and applications simultaneously with speed and accuracy.
  • •Strong communication skills with active listening and the ability to adapt to the Card Member’s style.
  • •Resilient and confident decision-maker able to manage a steady stream of diverse calls and meet performance metrics.
  • •Ability to problem-solve and resolve issues effectively, including offering inventive solutions on first contact.
Skills:Active listeningCommunicationResilienceProblem-solvingNegotiationAnalytical thinkingDecision-makingAttention to detailAssertivenessAdaptabilityMulti-taskingAgility

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn