Technical Account Manager Analyst (New Grad)

Okta
Chicago
Workplace: HybridFull timeUSD 84,000 - 126,000 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Problem-solving","Analytical thinking","Customer focus","Conflict resolution","Curiosity","Time management","Project management","Reporting","Data analysis","Prompt engineering"]

Drive customer success at scale by executing outbound playbooks and responding to inbound inquiries for Auth0 and adjacent technologies. Support product activation and essential security features, co-host webinars, and share best practices rooted in security and user experience. Collaborate with Support, Customer Success, and Digital Growth to remove adoption roadblocks, while staying current on Okta’s products, industry trends, and earning product certifications. Use AI-assisted tools to deliver impact efficiently.

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FursaFursa
Okta
Okta
2 days ago

Technical Account Manager Analyst (New Grad)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Drive customer success at scale by executing outbound playbooks and responding to inbound inquiries for Auth0 and adjacent technologies. Support product activation and essential security features, co-host webinars, and share best practices rooted in security and user experience. Collaborate with Support, Customer Success, and Digital Growth to remove adoption roadblocks, while staying current on Okta’s products, industry trends, and earning product certifications. Use AI-assisted tools to deliver impact efficiently.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Execute proactive outbound playbooks for product activation and essential security features.
  • •Plan and co-host webinars to complement asynchronous communication with live touch points.
  • •Provide timely, professional, prescriptive responses to inbound customer inquiries.
  • •Help customers achieve technical goals by sharing best practices grounded in security and seamless user experience.
  • •Support 1:many programs with adjacent teams to remove roadblocks and enable ongoing product adoption; continuously update product and industry knowledge, and earn certifications.

Pay and Benefits

Salary: USD 84,000 - 126,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Bachelor’s degree in Information Systems, General Engineering, Computer Science or related field (preferred).
  • •Analytical and problem-solving mindset with strong attention to detail and results orientation.
  • •Excellent verbal and written communication skills, able to set clear expectations and respectfully challenge assumptions.
  • •Ability to diffuse tense situations and collaborate effectively in a customer-facing role.
  • •Basic familiarity with Identity and Access Management (IAM) concepts and security principles, plus interest in cloud infrastructure and solution design/integrations.
  • •Familiarity with AI assistants and prompt engineering.
  • •Ability to manage multiple projects, perform customer research, generate reports, and analyze data.
Experience:SaaSCloudIdentity and access managementEnterprise ITDigital security
Education:Bachelor's
Skills:CommunicationProblem-solvingAnalytical thinkingCustomer focusConflict resolutionCuriosityTime managementProject managementReportingData analysisPrompt engineering
Languages:English
Tech Stack:Auth0GeminiNotebookLMSlackSalesforceGainsightTableauGoogle WorkspaceLookerZoomAI assistantsPrompt engineering

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn