Experience Owner I

Citizens Bank
Philadelphia, Charlotte, Newark, Boston, Cleveland, Pittsburgh, Providence
Workplace: HybridFull timeUSD 125,000 - 140,000 annuallyFunction: Banking, Lending & CreditExperience: 7+ yearsEducation: bachelorsSkills: ["Collaboration","Stakeholder management","Organizational skills","Problem-solving","Analytical decision-making"]

Own product delivery for Consumer Credit Card customer-centric experiences, from roadmap definition through execution across business, technology, analytics, operations, risk, and vendor partners. Translate strategy into prioritized backlogs, user stories, requirements, and acceptance criteria in an Agile environment. Use customer, product, and operational data to optimize outcomes, communicate vision and tradeoffs to stakeholders, and drive alignment through reviews, demos, and continuous improvement.

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FursaFursa
Citizens Bank
Citizens Bank
1 week ago

Experience Owner I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own product delivery for Consumer Credit Card customer-centric experiences, from roadmap definition through execution across business, technology, analytics, operations, risk, and vendor partners. Translate strategy into prioritized backlogs, user stories, requirements, and acceptance criteria in an Agile environment. Use customer, product, and operational data to optimize outcomes, communicate vision and tradeoffs to stakeholders, and drive alignment through reviews, demos, and continuous improvement.
Location: Philadelphia, Charlotte, Newark, Boston, Cleveland, Pittsburgh, Providence
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Partner with business and technology leaders to define and execute Consumer Credit Card product roadmaps aligned to growth and engagement strategies.
  • •Translate business objectives into prioritized product backlogs, requirements, user stories, and acceptance criteria.
  • •Collaborate with agile teams to deliver high-quality solutions that improve customer experiences and business outcomes.
  • •Analyze product, customer, and operational data to measure success, identify optimization opportunities, and inform roadmap priorities.
  • •Drive stakeholder alignment through product vision communication, tradeoff discussions, and ongoing backlog refinement and roadmap reviews.

Pay and Benefits

Salary: USD 125,000 - 140,000 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsParental LeaveLearning BudgetWellness Stipend

Key Requirements

  • •7+ years of experience in product management and product development, digital experience, strategy, marketing, or process design.
  • •Proven experience developing and executing product roadmaps and translating strategy into measurable outcomes.
  • •Experience delivering products in Agile environments and using backlogs, user stories, and acceptance criteria.
  • •Ability to leverage customer insights, business data, and market research to drive product decisions.
  • •Strong stakeholder management and communication skills across cross-functional teams.
Experience:7+ yearsCredit cardsConsumer lendingBankingFintechPaymentsDigital transformation
Education:Bachelor's
Skills:CollaborationStakeholder managementOrganizational skillsProblem-solvingAnalytical decision-making
Tech Stack:AgileAPIsTSYSTS2

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website