Lead Supervisor I

Tapestry
Durham
Workplace: OnsiteFull timeUSD 16 - 24.75Function: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Leadership","Customer focus","Drive for results","Interpersonal communication","Learning agility"]

Lead the sales floor as a brand ambassador to deliver exceptional customer experiences while achieving store sales targets. Drive store initiatives and team performance through recruiting, interviewing, training, feedback, and accountability. Use sales data to spot trends, recommend improvements, and support clienteling strategies that build long-term customer relationships. Provide HR and conflict-resolution support as needed and ensure compliance with company policies and store procedures.

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Tapestry
Tapestry
2 months ago

Lead Supervisor I

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead the sales floor as a brand ambassador to deliver exceptional customer experiences while achieving store sales targets. Drive store initiatives and team performance through recruiting, interviewing, training, feedback, and accountability. Use sales data to spot trends, recommend improvements, and support clienteling strategies that build long-term customer relationships. Provide HR and conflict-resolution support as needed and ensure compliance with company policies and store procedures.
Location: Durham
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver excellent customer experiences.
  • •Serve as a brand ambassador embodying Coach values and increasing brand awareness.
  • •Implement company initiatives and support full store operations.
  • •Establish and sustain an inclusive, collaborative team environment; manage team development and accountability.
  • •Monitor sales performance, analyze data/trends, and support clienteling strategies to build long-term customer relationships.

Pay and Benefits

Salary: USD 16 - 24.75
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •1+ years of equivalent experience managing a competitive retail space at the Lead Supervisor level.
  • •Ability to bend, reach, stretch, and lift/carry/move at least 25 lbs regularly (up to 50 lbs occasionally).
  • •Experience supporting an inclusive store culture and driving collaboration across the organization.
  • •Strong capability to monitor and analyze sales data, identify trends, and recommend improvements.
  • •Ability to recruit, interview, train, and provide feedback to improve individual and team performance.
Experience:1+ yearsRetail
Skills:LeadershipCustomer focusDrive for resultsInterpersonal communicationLearning agility

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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