CCSS Representative III (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Problem resolution"]

Handle customer inquiries for credit cards and other general banking services, including personal online wealth management and payments, using phone, email, and real-time communication tools. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Propose reasonable solutions to resolve customer issues and deliver high-quality customer service while collaborating with the team and working rotating shifts as needed.

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FursaFursa
HSBC
HSBC
1 month ago

CCSS Representative III (Guangzhou, GD, CN, 510170)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Handle customer inquiries for credit cards and other general banking services, including personal online wealth management and payments, using phone, email, and real-time communication tools. Identify customer needs and recommend suitable products and services to achieve expected outcomes. Propose reasonable solutions to resolve customer issues and deliver high-quality customer service while collaborating with the team and working rotating shifts as needed.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Answer customer questions and process related requests for credit cards and general banking services via phone, email, and real-time communication tools.
  • •Identify customer needs and recommend appropriate products and services to meet expected outcomes.
  • •Provide reasonable solutions to resolve customer difficulties and ensure customer satisfaction through high-quality service.

Key Requirements

  • •Have strong customer service awareness and be willing to work in customer service roles.
  • •Speak Cantonese fluently with clear thinking, strong communication and expression skills.
  • •Demonstrate good teamwork spirit.
  • •Have basic English communication and reading/writing ability and be able to accept rotating shift arrangements.
Skills:Customer serviceCommunicationTeamworkProblem resolution
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn