NTT

1 month ago

Remote L3 production support engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide L3 production support for Java-based applications by diagnosing incidents, performing root-cause analysis, and delivering code fixes with rigorous testing. Support product servers and clients on cutting-edge platforms, enhance performance, and collaborate with development teams. Work with SQL databases, Splunk logs, Git, ServiceNow workflows, and contribute to continuous improvement and continuous delivery, including tool automation and access management.

Location: Guadalajara

Workplace: Remote

Employment Type: Full time

Job Function: Manufacturing & Production Operations

Seniority: Mid level

Key Responsibilities

•Provide L3 production support by analyzing issues, implementing code fixes, and performing rigorous testing.
•Support product servers and clients on cutting-edge platforms while contributing to continuous improvement and continuous delivery.
•Enhance the performance of Java applications and work effectively with DBs and SQL queries.
•Use Splunk for debugging and logs, and perform detailed RCA of production issues with corrective actions.
•Collaborate with development teams and stakeholders on requirements gathering, design, and implementation; automate provisioning and access management.

Key Requirements

•Hands-on development experience with Core Java, with at least 3 years of experience.
•6-9 years of overall software experience and strong Java skills.
•Experience with SQL queries, plus database work in support/production contexts.
•Experience debugging and monitoring using Splunk and working with Git.
•Experience with ServiceNow and process workflow; L3 support experience and AWS are preferred.

Skills:Rigorous testingCollaborationCommunicationProblem-solvingRoot-cause analysis

Certifications:AWS certification

Tech Stack:JavaCore JavaSQLSplunkGitServiceNowAWSCoderPad.io

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT