Debt Collections Advisor - Germany

Murphy AI
Berlin
Workplace: RemoteFull timeFunction: Consulting & AdvisoryExperience: 5+ yearsSkills: ["Judgment","Compliance awareness","Communication","Risk identification","Knowledge sharing"]

Advise Murphy’s AI voice agents on real-world German debt collection practices for banks, lenders, and collection agencies. Review call flows, scripts, negotiation logic, and escalation paths, stress-testing disputes, renegotiation, hardship, and regulatory triggers. Provide compliance guidance, including tone and channel-frequency norms, and share anonymized collections playbooks during ongoing knowledge-transfer sessions. Engagement is flexible, hourly, and fully remote.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Murphy AI
Murphy AI
1 week ago

Debt Collections Advisor - Germany

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Advise Murphy’s AI voice agents on real-world German debt collection practices for banks, lenders, and collection agencies. Review call flows, scripts, negotiation logic, and escalation paths, stress-testing disputes, renegotiation, hardship, and regulatory triggers. Provide compliance guidance, including tone and channel-frequency norms, and share anonymized collections playbooks during ongoing knowledge-transfer sessions. Engagement is flexible, hourly, and fully remote.
Location: Berlin
Workplace: Remote
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Manager level

Key Responsibilities

  • •Review call flows, scripts, and negotiation logic used by Murphy’s AI agents and flag mismatches with real collections desk practice.
  • •Validate cadence, cure-rate assumptions, settlement/negotiation ranges, and escalation paths against real-world norms.
  • •Stress-test edge cases including disputes, renegotiation, hardship, repeat promises-to-pay, and regulatory triggers.
  • •Advise on compliance risk and local nuance, including tone, channel mix, and contact-frequency norms under German market expectations.
  • •Participate in periodic knowledge-transfer sessions and share anonymized collections scripts, playbooks, and real examples.

Key Requirements

  • •5+ years of experience in collections.
  • •Current or recent (≤2 years) experience at a named bank, DCA, servicer, or BPO.
  • •Experience owning creditor-side collections processes such as placement strategy, make-vs-buy decisions, and portfolio oversight OR running the floor including cadence, scripts, cure rates, and agent incentives.
  • •A title of Manager, Team Lead, Head, Director, or VP (front-line titles only qualify if moved into managing a team).
  • •Experience advising on compliance, tone, channel mix, and contact-frequency norms in debt collections.
Experience:5+ yearsFintechDebt collectionDCAServicerBPOContact center
Skills:JudgmentCompliance awarenessCommunicationRisk identificationKnowledge sharing

Company Brief

Murphy AI
Murphy AI builds an AI-powered debt collection platform for banks, fintechs, and utilities. Its autonomous agents handle omnichannel collections across multiple languages, with compliance, auditability, and human escalation built into the workflow.
Industry: Enterprise Software
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Valuation: USD 50M to 100M
Funding: Seed
Headquarters: Barcelona, Spain
Founded: 2024
WebsiteLinkedIn