2 months ago

Helpdesk Associate - ITIL

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide IT service desk support for end-users, including guidance and training for IT devices, applications, and processes. Log, update, and escalate support issues to the next level, and support IT onboarding activities. Coordinate with internal IT teams on testing, integration, and maintenance. Help discover and implement improvements to processes and technology, and work across global stakeholders on a 24/7 rotational schedule (work from office mandatory).

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover and help implement process and technology improvements while learning other IT business areas.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and ability to work comfortably with various stakeholders.
•Strong troubleshooting, bug-finding, and resolution skills.
•Knowledge of IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment).
•Ability to work independently within a diverse global team; willing to learn and grow in other IT business areas.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Certifications:ITIL

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT