Global FOC Shift Supervisor - Data Center Infrastructure

ByteDance
San Jose
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Collaboration","Problem-solving","Risk identification","Documentation"]

Oversee global hyperscale data center operations across multiple regions, including end-to-end server fleet lifecycle support, O&M, and remote emergency response. Escalate and manage major infrastructure risks with closed-loop follow-ups, coordinate internal/external resources, and standardize O&M management systems and specifications across sites. Monitor regional O&M KPIs, run quality/process audits, and support infrastructure platform capability building such as data ingestion, data governance, and alarm management.

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FursaFursa
ByteDance
ByteDance
1 month ago

Global FOC Shift Supervisor - Data Center Infrastructure

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 30 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Oversee global hyperscale data center operations across multiple regions, including end-to-end server fleet lifecycle support, O&M, and remote emergency response. Escalate and manage major infrastructure risks with closed-loop follow-ups, coordinate internal/external resources, and standardize O&M management systems and specifications across sites. Monitor regional O&M KPIs, run quality/process audits, and support infrastructure platform capability building such as data ingestion, data governance, and alarm management.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Manager level

Key Responsibilities

  • •Oversee operations, maintenance, and emergency response for global data center infrastructure, providing remote emergency support and coordinating with on-site facility managers and local contacts.
  • •Escalate and report major risks in a timely manner, follow up on rectification progress, and coordinate internal and external resources for closed-loop O&M risk management.
  • •Drive implementation, rollout, and supervision of O&M management systems, unify operational specifications across data centers, and guide on-site teams in daily routine work.
  • •Monitor and analyze regional O&M metrics, conduct quality supervision and process audits, identify operational risks, and optimize workflows and service quality.
  • •Support capability building of data center infrastructure platforms, including data ingestion, data governance, and alarm management.

Key Requirements

  • •3+ years of experience in data center infrastructure O&M, with familiarity with emergency management procedures.
  • •Strong communication and collaboration with global teams, vendors, and partners, including responding to unexpected faults and emergencies.
  • •Sound logical thinking, responsibility, and the ability to compile and update workflows and technical documents using office/data tools.
  • •Preferred: Bachelor’s degree in a related technical field (Electrical/Mechanical Engineering, Facilities Management, Data Center Operations, Computer Engineering) or equivalent hands-on O&M experience.
  • •Preferred: Experience with risk identification, KPI tracking, data analysis, fault troubleshooting, and management workflows/O&M systems for infrastructure.
Experience:3+ yearsData center operationsInfrastructure O&M
Education:Bachelor's in Electrical Engineering, Mechanical Engineering, Facilities Management, Data Center Operations, Computer Engineering (or related technical disciplines)
Skills:CommunicationCollaborationProblem-solvingRisk identificationDocumentation
Tech Stack:KPI trackingData analysisFault troubleshootingData ingestionData governanceAlarm management

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn