Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 22 - 24 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-focused","Self-motivated","Teamwork","Attention to safety","Physical stamina"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while training on-site. Load and unload vehicles, inspect the hauler to help ensure safe operation, and maintain a clean driving record in line with Carvana’s CMV policy. Complete customer paperwork and enter thorough notes into the customer tracking system. Work a shift schedule (7am–5pm or 11am–9pm) with rotating days off under a 4 day work week.

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FursaFursa
Carvana
Carvana
6 months ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while training on-site. Load and unload vehicles, inspect the hauler to help ensure safe operation, and maintain a clean driving record in line with Carvana’s CMV policy. Complete customer paperwork and enter thorough notes into the customer tracking system. Work a shift schedule (7am–5pm or 11am–9pm) with rotating days off under a 4 day work week.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles onto the hauler and inspect the hauler to help ensure safe to drive.
  • •Complete customer paperwork and enter thorough notes into the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Work shift hours (7am–5pm OR 11am–9pm) and be available to work 7 days a week with rotating days off.

Pay and Benefits

Salary: USD 22 - 24 hourly
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading haulers in indoor and outdoor conditions with occasional extreme weather exposure.
  • •Must be able to read, write, speak, and understand English.
  • •Requires frequent driving with excellent visual acuity and manual dexterity; lifting/carrying/pushing/pulling of items up to 50 lbs.
  • •Must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment. Legal and state-specific licensing requirements may apply.
Experience:2+ years
Skills:Customer-focusedSelf-motivatedTeamworkAttention to safetyPhysical stamina
Licenses:NotaryChauffeur's licenseVehicle Verifier license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn