Support Engineer

Meter
Bengaluru
Workplace: RemoteFull timeINR 1,670,600 - 4,176,500 annuallyFunction: Product ManagementSkills: ["Communication","Collaboration","Problem-solving","Analytical thinking","Clear written/verbal communication"]

A remote, hands-on network support engineer responsible for troubleshooting complex enterprise network issues across wireless, security, WAN/LAN, and routing layers. You’ll diagnose problems, provide actionable feedback to engineering, document solutions, and help evolve Meter’s hardware/software while working mostly remotely for enterprise customers.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Meter
Meter
1 year ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

A remote, hands-on network support engineer responsible for troubleshooting complex enterprise network issues across wireless, security, WAN/LAN, and routing layers. You’ll diagnose problems, provide actionable feedback to engineering, document solutions, and help evolve Meter’s hardware/software while working mostly remotely for enterprise customers.
Location: Bengaluru
Workplace: Remote
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Troubleshoot and resolve tickets spanning every layer of the network stack.
  • •Manage and support complex customer networks, almost entirely remotely.
  • •Identify and document product bugs, escalating them with clear reproduction steps.
  • •Create well-structured feature requests informed by real customer needs.
  • •Build and maintain documentation that shortens time-to-resolution for everyone.

Pay and Benefits

Salary: INR 1,670,600 - 4,176,500 annually
Equity and Bonus:Equity

Key Requirements

  • •Troubleshoot and resolve tickets spanning every layer of the network stack in a customer environment.
  • •Manage and support complex customer networks, almost entirely remotely.
  • •Identify and document product bugs, providing clear reproduction steps for escalation.
  • •Create well-structured feature requests informed by real customer needs.
  • •Build and maintain documentation to shorten time-to-resolution for the team and customers.
Experience:Enterprise networking
Skills:CommunicationCollaborationProblem-solvingAnalytical thinkingClear written/verbal communication
Tech Stack:WirelessSecurityWANLANRoutingDNS

Company Brief

Meter
Meter provides enterprise internet infrastructure (internet, wired, Wi‑Fi, and cellular) delivered as a unified full‑stack service combining hardware, firmware, software, deployment operations, and support for businesses and large campuses.
Industry: Telecommunications
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor