OpenRouter

3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Customer Success Manager owning a portfolio of Enterprise accounts, driving adoption, outcomes, and revenue growth for an AI-focused SaaS platform. You bridge complex technical systems with business value, owning renewal/expansion opportunities, guiding customers from experimentation to production, and providing the voice of the customer to GTM, Product, and Engineering teams.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Adoption & Inference Strategy: Deeply understand customer use cases and translate them into actionable playbooks that maximize their use of the platform.
•Outcomes and Revenue Ownership: Take full accountability for Gross Retention and Net Retention (NRR) and lead commercial conversations to expand inference usage.
•Strategic & Tactical Execution: Present ROI analyses to CTOs and dive into API documentation to optimize model routing.
•Value Realization: Define and track Success Criteria for every account, turning AI goals into concrete ROI metrics.
•The Feedback Loop: Represent the customer voice for GTM, Product, and Engineering, distilling learnings into roadmap priorities.

Key Requirements

•AI-Native DNA: You have previously worked at an AI-first company (LLM labs, AI infrastructure, or high-growth GenAI apps). You understand the nuances of tokens, latency, context windows, and model routing.
•Technical Platform Expertise: You come from a background in technical SaaS or API-first platforms. You are comfortable talking to developers and product managers in their own language.
•Revenue Focused: You have a proven track record of owning a quota. You are comfortable navigating procurement, legal, and executive stakeholders to get a deal done.
•Playbook Builder: You don't just solve problems—you build repeatable systems. You can create the tactics and documentation that help customers scale from "experimentation" to "production."

Experience:AISaaSGenAIInfrastructure

Skills:CommunicationNegotiationProblem-solvingStakeholder managementAnalytical thinking

Languages:English

Tech Stack:APIsLLMsTokenizationModel routingCloud

Company Brief

OpenRouter

Provides a unified, standards-compatible API and marketplace to route requests to 400+ large language models and cloud hosts, optimizing for cost, performance, and reliability for developers and enterprises.

Industry: API Platforms

Company Size: Micro (1 to 10 employees)

Revenue: USD 1M to 5M

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series A

Headquarters: New York, United States

Founded: 2023

Website LinkedIn

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OpenRouter

3 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Adoption & Inference Strategy: Deeply understand customer use cases and translate them into actionable playbooks that maximize their use of the platform.
•Outcomes and Revenue Ownership: Take full accountability for Gross Retention and Net Retention (NRR) and lead commercial conversations to expand inference usage.
•Strategic & Tactical Execution: Present ROI analyses to CTOs and dive into API documentation to optimize model routing.
•Value Realization: Define and track Success Criteria for every account, turning AI goals into concrete ROI metrics.
•The Feedback Loop: Represent the customer voice for GTM, Product, and Engineering, distilling learnings into roadmap priorities.

Key Requirements

•AI-Native DNA: You have previously worked at an AI-first company (LLM labs, AI infrastructure, or high-growth GenAI apps). You understand the nuances of tokens, latency, context windows, and model routing.
•Technical Platform Expertise: You come from a background in technical SaaS or API-first platforms. You are comfortable talking to developers and product managers in their own language.
•Revenue Focused: You have a proven track record of owning a quota. You are comfortable navigating procurement, legal, and executive stakeholders to get a deal done.
•Playbook Builder: You don't just solve problems—you build repeatable systems. You can create the tactics and documentation that help customers scale from "experimentation" to "production."

Experience:AISaaSGenAIInfrastructure

Skills:CommunicationNegotiationProblem-solvingStakeholder managementAnalytical thinking

Languages:English

Tech Stack:APIsLLMsTokenizationModel routingCloud

Company Brief

OpenRouter

Industry: API Platforms

Company Size: Micro (1 to 10 employees)

Revenue: USD 1M to 5M

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series A

Headquarters: New York, United States

Founded: 2023

Website LinkedIn