IT Support Engineer

NMC Healthcare
Abu Dhabi
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 2-5 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Analytical abilities","Ability to work independently"]

Provide first-level technical support for end-user computing devices, peripherals, and business applications. Install and maintain desktops, laptops, printers, scanners, and endpoint software, handling OS deployment, patching, and upgrades. Diagnose hardware and software issues, support LAN/Wi‑Fi and VPN connectivity, and resolve or escalate incidents through ticketing systems while meeting SLA targets. Maintain inventories, documentation, and health checks to support smooth day-to-day IT operations.

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FursaFursa
NMC Healthcare
NMC Healthcare
1 day ago

IT Support Engineer

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide first-level technical support for end-user computing devices, peripherals, and business applications. Install and maintain desktops, laptops, printers, scanners, and endpoint software, handling OS deployment, patching, and upgrades. Diagnose hardware and software issues, support LAN/Wi‑Fi and VPN connectivity, and resolve or escalate incidents through ticketing systems while meeting SLA targets. Maintain inventories, documentation, and health checks to support smooth day-to-day IT operations.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
  • •Perform operating system installation, software deployment, upgrades, and patch management.
  • •Diagnose and resolve hardware and software issues for end users.
  • •Provide first-level support for business applications and IT services via ticketing systems, email, phone, or in-person support.
  • •Troubleshoot basic LAN/Wi‑Fi connectivity and support VPN access and remote user connectivity, escalating when needed.

Key Requirements

  • •Bachelor’s degree in information technology, Computer Science, or a related field.
  • •2–5 years of experience in IT support, helpdesk, or desktop support roles.
  • •Hands-on troubleshooting for desktops, laptops, printers, and endpoint devices.
  • •First-level support experience for enterprise/business applications.
  • •Familiarity with Windows, Microsoft Office, ticketing/IT service management, and basic networking concepts including Active Directory and remote support tools.
Experience:2-5 yearsIT supportHelpdeskDesktop support
Education:Bachelor's
Skills:CommunicationInterpersonal skillsProblem-solvingAnalytical abilitiesAbility to work independently
Certifications:Microsoft CertificationITIL Foundation Certification
Tech Stack:WindowsMicrosoft OfficeActive DirectoryLAN/Wi-FiWi-FiVPNRemote support toolsTicketing systemsIT service managementAntivirusLAN/WANPrinter managementBackup and recovery

Company Brief

NMC Healthcare
Operates a large network of hospitals, medical centers, and specialty clinics across the UAE and the wider Middle East. Provides general and specialized healthcare services, diagnostics, and outpatient care for individuals and families.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1975
WebsiteLinkedIn