HVAC Technical Support Assistant Manager

Samsung
Ho Chi Minh City
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 8+ yearsEducation: bachelorsSkills: ["Leadership","Team management","Process improvement","Problem-solving","Communication"]

Lead HVAC and control-systems technical excellence across Southeast Asia & Oceania. Serve as second-line support for complex HVAC issues, lead pre-sales technical support (design verification, documentation, load calculations, airflow analysis, sizing, and design), and ensure compliance with safety and technical regulations. Review shop drawings and conduct site surveys, organize technical reviews with sales and engineering, and train/mentor regional technical teams, localizing materials and feeding customer insights back to Product Management.

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FursaFursa
Samsung
Samsung
1 day ago

HVAC Technical Support Assistant Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 48 minutes agoStatus: Live

Job Summary

Lead HVAC and control-systems technical excellence across Southeast Asia & Oceania. Serve as second-line support for complex HVAC issues, lead pre-sales technical support (design verification, documentation, load calculations, airflow analysis, sizing, and design), and ensure compliance with safety and technical regulations. Review shop drawings and conduct site surveys, organize technical reviews with sales and engineering, and train/mentor regional technical teams, localizing materials and feeding customer insights back to Product Management.
Location: Ho Chi Minh City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Act as second-line technical support when local teams cannot resolve structural issues for air conditioning products or control systems.
  • •Lead pre-sales technical support including design verification, technical documentation, load calculations, airflow analysis, system sizing, and system design using design tools.
  • •Ensure HVAC designs comply with safety, environmental, and technical regulations (local and international).
  • •Review shop drawings and lead site surveys; propose optimized HVAC solutions and prepare technical input for key business opportunities.
  • •Provide and execute technical training programs (HVAC fundamentals, load calculations, duct/piping design, CAD/Revit, controls, energy standards), mentor regional teams, and share Voice of Customer improvements with Product Management.
Travel: Medium travel

Key Requirements

  • •Bachelor’s degree in engineering or related discipline; degree in air conditioning or refrigeration preferred.
  • •8+ years’ experience in HVAC technical support, pre-sales engineering, or system design (experience in both pre-sales and service engineering preferred).
  • •Strong leadership and team management skills to motivate and develop technical teams.
  • •Ability to work in complex matrix and international environments, and communicate effectively with stakeholders including headquarters in South Korea.
  • •English proficiency (speaking and writing) mandatory; additional Asian language preferred.
Experience:8+ yearsHVACPre-sales engineeringSystem designAir conditioningControls systems
Education:Bachelor's
Skills:LeadershipTeam managementProcess improvementProblem-solvingCommunication
Languages:English
Tech Stack:CADRevit

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn