Senior Manager, Customer Success Enablement

Clio
United States, Canada
Workplace: HybridFull timeUSD 154,800 - 232,200 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["People leadership","Coaching","Analytical","Organizational","Communication"]

Lead the Customer Success Enablement function for Clio’s Revenue Enablement team, managing a group of field enablement partners across onboarding, adoption, expansion, and retention. Own measurable CS outcomes like expansion ARR, retention, and ramp time, build manager coaching and certification programs, and establish KPI/OKR reporting tied to enablement impact. Partner cross-functionally with Sales, Customer Success, Product Marketing, Product, and RevOps to translate launch playbooks into CS-specific talk tracks and optimize lifecycle enablement by segment.

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Clio
Clio
2 months ago

Senior Manager, Customer Success Enablement

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Last checked: 20 days agoStatus: Live

Job Summary

Lead the Customer Success Enablement function for Clio’s Revenue Enablement team, managing a group of field enablement partners across onboarding, adoption, expansion, and retention. Own measurable CS outcomes like expansion ARR, retention, and ramp time, build manager coaching and certification programs, and establish KPI/OKR reporting tied to enablement impact. Partner cross-functionally with Sales, Customer Success, Product Marketing, Product, and RevOps to translate launch playbooks into CS-specific talk tracks and optimize lifecycle enablement by segment.
Location: United States, Canada
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build and develop a high-performing team of Field Enablement partners for Customer Success, Support, and Launch teams.
  • •Own measurable CS outcomes including expansion ARR, multi-product attach, retention, and time to ramp for new CSMs.
  • •Build and run a manager coaching enablement program to reinforce trained behaviors in customer conversations.
  • •Establish a consistent Gong review rhythm to surface coaching themes, objection patterns, and content gaps.
  • •Direct development of AI-assisted content and role-play certification, and tailor lifecycle/product enablement by segment and motion.

Pay and Benefits

Salary: USD 154,800 - 232,200 annually
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years of customer success, CS enablement, or related enablement experience, including leading or managing a team.
  • •Experience working with enterprise or high-growth SaaS organizations.
  • •Deep understanding of customer success motions: onboarding, adoption, expansion, and retention.
  • •Track record tying enablement programs to measurable retention and expansion outcomes.
  • •Strong people leadership and coaching skills with excellent analytical, organizational, and communication abilities.
Experience:5+ yearsSaaSEnterpriseHigh-growth
Skills:People leadershipCoachingAnalyticalOrganizationalCommunication
Tech Stack:GongLetterAISalesforceClaudeChatGPTGenerative AIAI-assisted contentOKRsKPIs

Company Brief

Clio
Provides cloud-based practice management, client intake, billing, and legal productivity software for law firms. Clio helps legal professionals manage cases, documents, timekeeping, and payments through an integrated SaaS platform.
Industry: LegalTech
Headquarters: Vancouver, Canada
Founded: 2008
WebsiteLinkedIn