Senior Manager, Customer Success Enablement

Lead the Customer Success Enablement function for Clio’s Revenue Enablement team, managing a group of field enablement partners across onboarding, adoption, expansion, and retention. Own measurable CS outcomes like expansion ARR, retention, and ramp time, build manager coaching and certification programs, and establish KPI/OKR reporting tied to enablement impact. Partner cross-functionally with Sales, Customer Success, Product Marketing, Product, and RevOps to translate launch playbooks into CS-specific talk tracks and optimize lifecycle enablement by segment.