1 day ago

Senior Engineering Manager, Customer Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Lead end-to-end, strategically significant workstreams for an AI-first customer agent product spanning support, sales, and ecommerce. Manage from the front line—deeply understand customer and product context, shape teams in ambiguity, and drive execution across Product, Design, Sales, and ML stakeholders. Develop staff and senior engineers into stronger leaders, while using AI-assisted development tools to push team effectiveness and outcomes.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Own strategically significant workstreams end-to-end, accountable for outcomes and impact.
•Manage from the front line by deeply understanding the product, the customer problem, and the context.
•Partner with Product to shape team operating models in ambiguous areas where direction is still emerging.
•Collaborate cross-functionally (Product, Design, Sales, and ML teams where relevant) to deliver seamless customer experiences across sales, ecommerce, support, and success.
•Develop senior engineers into leaders by setting high expectations, providing actionable feedback, and increasing leadership capacity.

Pay and Benefits

Perks:Health InsuranceDentalPensionLife AssurancePaid LeaveEquity

Key Requirements

•Be an exceptional people leader who is also personally action-oriented, building high-performing teams and staying close to the product.
•Be product-minded and comfortable operating in early product formation, making sound calls amid ambiguity and shaping direction with partners.
•Demonstrate AI fluency through active experimentation with AI-assisted development and pushing new team working practices.
•Be technically credible to review architecture proposals, ask the right questions, and earn engineer respect for technical judgment.
•Strong communication and extreme autonomy: align stakeholders, handle difficult performance conversations, unblock engineers, and translate business optimization into team decisions.

Skills:People leadershipCommunicationCritical thinkingCross-functional collaborationAutonomy

Languages:English

Tech Stack:Claude CodeMCP serversOpus 4.6AI-assisted development

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Intercom

1 day ago

Senior Engineering Manager, Customer Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Own strategically significant workstreams end-to-end, accountable for outcomes and impact.
•Manage from the front line by deeply understanding the product, the customer problem, and the context.
•Partner with Product to shape team operating models in ambiguous areas where direction is still emerging.
•Collaborate cross-functionally (Product, Design, Sales, and ML teams where relevant) to deliver seamless customer experiences across sales, ecommerce, support, and success.
•Develop senior engineers into leaders by setting high expectations, providing actionable feedback, and increasing leadership capacity.

Pay and Benefits

Perks:Health InsuranceDentalPensionLife AssurancePaid LeaveEquity

Key Requirements

•Be an exceptional people leader who is also personally action-oriented, building high-performing teams and staying close to the product.
•Be product-minded and comfortable operating in early product formation, making sound calls amid ambiguity and shaping direction with partners.
•Demonstrate AI fluency through active experimentation with AI-assisted development and pushing new team working practices.
•Be technically credible to review architecture proposals, ask the right questions, and earn engineer respect for technical judgment.
•Strong communication and extreme autonomy: align stakeholders, handle difficult performance conversations, unblock engineers, and translate business optimization into team decisions.

Skills:People leadershipCommunicationCritical thinkingCross-functional collaborationAutonomy

Languages:English

Tech Stack:Claude CodeMCP serversOpus 4.6AI-assisted development

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn