Employee Success People and Payroll Specialist

Salesforce
Dublin
Workplace: OnsiteFull timeFunction: People, HR & TalentExperience: 3+ yearsSkills: ["Organizational skills","Attention to detail","Communication","Problem-solving","Confidentiality"]

Provide high-quality employee support across Salesforce teams using the Basecamp customer portal and case management tools. Support knowledge articles and handle inquiries related to benefits, time off, compensation, immigration, HR policy, and employee data. Use Workday for self-service process inquiries, assist with UAT for enhancements, resolve cases end-to-end, and help modernize ES People Services processes through continuous improvement.

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FursaFursa
Salesforce
Salesforce
1 day ago

Employee Success People and Payroll Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide high-quality employee support across Salesforce teams using the Basecamp customer portal and case management tools. Support knowledge articles and handle inquiries related to benefits, time off, compensation, immigration, HR policy, and employee data. Use Workday for self-service process inquiries, assist with UAT for enhancements, resolve cases end-to-end, and help modernize ES People Services processes through continuous improvement.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Provide superior customer service to employees and managers via the Basecamp customer portal and other channels.
  • •Support the Basecamp knowledge base by creating, updating, and improving knowledge articles for employee self-service.
  • •Record and manage customer interactions in a case management tool for inquiries on benefits, time off, compensation, immigration, HR policy, and employee data; ensure timely resolution.
  • •Develop and apply knowledge of Workday to support manager and employee self-service process inquiries.
  • •Assist with UAT for system enhancements and process corrections not handled through self-service; support ES People Services process improvement projects.

Key Requirements

  • •Minimum 3 years of experience in payroll, HR, or shared services environments.
  • •Experience supporting end-to-end payroll by inputting and validating employee data changes.
  • •Prior experience with Workday HCM or similar HRIS is highly desirable.
  • •Experience working in a case management system and handling third-party deductions.
  • •Experience with payroll legislation and year-end payroll activities, including internal and external payroll audits.
Experience:3+ yearsHRPayrollShared services
Skills:Organizational skillsAttention to detailCommunicationProblem-solvingConfidentiality
Tech Stack:WorkdayWorkday HCMBasecampCase management toolBasecamp customer portalBasecamp knowledge base

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor