Customer Care Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Confidentiality","Adaptability"]

Serve as a digital first-point-of-contact brand ambassador, delivering exceptional customer service by assessing needs, responding to inquiries and complaints, and recommending solutions. Handle complex, sensitive cases in line with provided resources and company policies, accurately document every interaction, and ensure customer fulfillment. Stay current on program and product information through continuous learning while maintaining strict confidentiality and supporting a caring, empathetic customer experience.

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FursaFursa
NTT
NTT
4 months ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Serve as a digital first-point-of-contact brand ambassador, delivering exceptional customer service by assessing needs, responding to inquiries and complaints, and recommending solutions. Handle complex, sensitive cases in line with provided resources and company policies, accurately document every interaction, and ensure customer fulfillment. Stay current on program and product information through continuous learning while maintaining strict confidentiality and supporting a caring, empathetic customer experience.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver first-class service by assessing and responding to customer needs using sound judgment to recommend solutions.
  • •Respond to inquiries and complaints with a professional, customer-care focused approach.
  • •Handle complex customer inquiries and complaints accurately and responsibly using provided resources.
  • •Complete documentation for each interaction, including call history data entry, message routing to third parties when required, and initiating fulfillment.
  • •Stay current on program and product information through continuous learning while maintaining strict confidentiality and adherence to legislation and service guidelines.

Key Requirements

  • •Strong passion for customer satisfaction excellence and prior experience is an asset.
  • •English proficiency and experience in an interactive customer service environment.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Ability to handle sensitive, complex customer complaints/inquiries in a professional manner aligned with company policies and values.
  • •Advanced PC knowledge with familiarity navigating systems, plus ability to work required shifts.
Experience:FoodRetail
Skills:CommunicationEmpathyProblem-solvingConfidentialityAdaptability
Languages:English
Tech Stack:PCs

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn