Digital Support Operations Specialist

HP
Bengaluru
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Effective communication","Stakeholder management","Cross-functional coordination","Analytical and problem-solving skills","Learning agility"]

Own software and driver delivery support operations across HP’s publishing workflows and customer-facing platforms. Review and approve publication requests, coordinate release readiness, and ensure quality and security compliance. Run operational governance through ticketing, SLAs, performance monitoring, and escalation support. Administer platform configurations, user access, and training, partner with engineering/IT/support teams, and deliver recurring reporting and continuous improvement to improve operational efficiency.

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FursaFursa
HP
HP
24 minutes ago

Digital Support Operations Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 24 minutes agoStatus: Live

Job Summary

Own software and driver delivery support operations across HP’s publishing workflows and customer-facing platforms. Review and approve publication requests, coordinate release readiness, and ensure quality and security compliance. Run operational governance through ticketing, SLAs, performance monitoring, and escalation support. Administer platform configurations, user access, and training, partner with engineering/IT/support teams, and deliver recurring reporting and continuous improvement to improve operational efficiency.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Review, validate, and approve software and driver publication requests; execute and monitor publishing and release workflows.
  • •Support operational issue resolution and escalation management while ensuring publishing activities comply with quality and security requirements.
  • •Manage ticketing systems and operational requests; investigate and coordinate resolution of issues related to publishing and content/data.
  • •Administer platform operational flows, including configurations, operating system definitions, product classifications, and publication settings.
  • •Lead continuous improvement through process evaluation, performance monitoring (volumes, SLA adherence, exceptions), reporting, and cross-org coordination.

Key Requirements

  • •Four-year or graduate degree in Computer Science, Information Technology, or a related discipline, or equivalent work experience.
  • •5+ years of experience in customer support operations, digital operations, release operations, product operations, technical operations, or similar roles.
  • •Experience supporting customer-facing digital platforms, enterprise workflows, web operations, software delivery, content management, or release operations.
  • •Experience managing operational workflows, tickets, incidents, escalations, and issue resolution.
  • •Proficiency in data analysis and Microsoft Excel; Power BI development experience preferred.
Experience:5+ yearsCustomer support operationsDigital operationsRelease operationsProduct operationsTechnical operations
Education:Bachelor's in Computer Science, Information Technology or other related discipline
Skills:Effective communicationStakeholder managementCross-functional coordinationAnalytical and problem-solving skillsLearning agility
Certifications:Project Management Professional (PMP)
Tech Stack:JIRAMicrosoft ExcelPower BIAgile methodologiesUser story management

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn