Front Office Supervisor

Minor International
Brisbane
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Leadership","Customer service","Time management","Communication","Problem-solving"]

Lead and supervise the front office team at Oaks Brisbane on Charlotte Suites, delivering exceptional guest experiences through strong leadership, seamless check-in/check-out, and proactive issue resolution. Drive daily operations, motivate staff, and maintain high service standards across AM/PM shifts.

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Minor International
Minor International
4 months ago

Front Office Supervisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead and supervise the front office team at Oaks Brisbane on Charlotte Suites, delivering exceptional guest experiences through strong leadership, seamless check-in/check-out, and proactive issue resolution. Drive daily operations, motivate staff, and maintain high service standards across AM/PM shifts.
Location: Brisbane
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Lead and support the front office team to deliver exceptional guest experiences and a warm welcome for all guests.
  • •Serve as a role model, sharing expertise and continuously motivating the team to achieve high service standards.
  • •Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
  • •Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
  • •Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Pay and Benefits

Perks:Onsite ParkingWellness StipendEducation SupportLaundry Allowance

Key Requirements

  • •Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
  • •Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
  • •Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations.
  • •Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
  • •Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.
Experience:Hospitality
Skills:LeadershipCustomer serviceTime managementCommunicationProblem-solving
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn