Operations Exec (UAE National), Amazon Now

Amazon MENA
Dubai
Workplace: OnsiteFull timeFunction: SalesExperience: 1+ yearsEducation: bachelorsSkills: ["Stakeholder management","Escalation management","Problem-solving","Coaching","Communication"]

Lead Amazon Now Operations in Dubai by rolling out Community Ops standard work across AmazonNow and last-mile sites. Own the end-to-end Community Issue Resolution (CIR) workflow, including intake, assignment, tracking to closure, and routing root causes to prevent recurrence. Serve as the primary escalation point for building management and security, and partner with site teams to mitigate community risks related to dwell control, parking, and noise while ensuring fair policy implementation and associate performance coaching.

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FursaFursa
Amazon MENA
Amazon MENA
4 days ago

Operations Exec (UAE National), Amazon Now

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead Amazon Now Operations in Dubai by rolling out Community Ops standard work across AmazonNow and last-mile sites. Own the end-to-end Community Issue Resolution (CIR) workflow, including intake, assignment, tracking to closure, and routing root causes to prevent recurrence. Serve as the primary escalation point for building management and security, and partner with site teams to mitigate community risks related to dwell control, parking, and noise while ensuring fair policy implementation and associate performance coaching.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Drive the on-the-ground rollout of CommOps standard work across AmazonNow and last-mile sites in the country.
  • •Own the end-to-end Community Issue Resolution (CIR) workflow, from intake to routing root causes back to operations teams.
  • •Serve as the primary point of contact for building management and security across all sites, managing weekly engagements and logging interactions as tickets.
  • •Partner with site teams and Operations Executives/Area Managers to identify and resolve community risks proactively.
  • •Motivate, coach, and provide feedback to associates, including monitoring productivity, quality, and safety.

Key Requirements

  • •High school diploma or bachelor's degree.
  • •1+ years of customer-facing experience in a warehousing, logistics, or manufacturing environment.
  • •Fluency in Arabic (speak, write, and read).
  • •Fluency in English (speak, write, and read).
  • •Experience identifying and resolving complex issues.
Experience:1+ yearsWarehousingLogisticsManufacturing
Education:Bachelor's
Skills:Stakeholder managementEscalation managementProblem-solvingCoachingCommunication
Languages:ArabicEnglish

Eligibility

Nationality:UAE National

Company Brief

Amazon MENA
Amazon MENA operates Amazon.ae, Amazon's e-commerce marketplace for the United Arab Emirates. It offers a wide range of products, fulfillment, delivery, and customer service for consumers and third-party sellers across the region.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn